Somfy Device Not Pairing? Let's Fix It.
Somfy smart home devices, from motorised blinds to smart hubs, offer a seamless way to automate your home. However, this seamlessness can be disrupted when a new device refuses to pair or an existing one loses its connection. Whether you're trying to pair a new remote, add a device to your TaHoma hub, or troubleshoot an unresponsive motor, this guide can help.
Pairing issues with Somfy products, which often use Radio Technology Somfy (RTS), are usually due to incorrect procedures or signal issues. We'll walk you through the common pitfalls and solutions to get your system working perfectly.
Common Symptoms of Somfy Pairing Problems
Recognising the specific issue you're facing is the first step to resolving it. Here are the most common symptoms:
- Motor Doesn't "Jog": When you press the programming button on a remote, the motor in the blinds or awning does not make the small up-and-down "jog" movement to acknowledge it's in programming mode.
- New Remote Doesn't Work: You've gone through the pairing steps, but the new remote control does not operate the device.
- TaHoma Hub Can't Find Device: Your Somfy TaHoma or Connexoon hub searches for new RTS devices but is unable to discover your blinds, shades, or awning.
- Device is Unresponsive: A previously paired device stops responding to all remote commands.
- Intermittent Control: The device only works sometimes, suggesting a weak or interrupted signal.
- Limits Not Set: You can pair the device, but you are unable to set the upper and lower limits of travel.
Step-by-Step Guide to Solving Somfy Pairing Issues
Follow these steps to diagnose and fix the problem. The Somfy system is precise, so following the correct sequence is crucial.
1. Understand the Basics of Pairing
- Programming Mode: To pair a Somfy RTS device, you must first put it into programming mode. This is not done by holding the 'my' (stop) button. Instead, you need a remote or control that is already paired with the device.
- The "Prog" Button: The key is the "Prog" (Program) button, which is usually a recessed button on the back of the remote.
- The "Jog": A "jog" is a short, sharp up-and-down movement of the motorised product. This is the motor's way of confirming it has received a command, such as entering programming mode or accepting a new control.
2. How to Add a New Remote or Control
If you have a working remote and want to add another one:
- Step 1: Take the original, already-paired remote. Press and hold the Prog button on the back until the motorised product jogs. The system is now in programming mode for about two minutes.
- Step 2: Take the new remote you wish to add. Briefly press the Prog button on the back of this new remote.
- Step 3: The motorised product should jog again. This confirms that it has learned the new remote's code. Both remotes should now be able to control the device.
3. Troubleshooting When Pairing Fails
If the motor doesn't jog or the new remote isn't added, try these steps:
- Check the Power: This is the most fundamental step. For battery-operated motors, the batteries may be too weak to respond. For mains-powered devices, check the circuit breaker to ensure it has power. A motor that has lost power needs to be re-powered before it will respond to any commands.
- Check Signal Range and Interference: RTS technology is reliable, but it has limits. Ensure you are within about 15 metres of the device. Thick concrete walls, large metal appliances (like refrigerators), or other radio-frequency devices can interfere with the signal. Try standing closer to the device and try again.
- Reset the Motor: If the motor is completely unresponsive and you've confirmed it has power, you may need to perform a reset. This should be a last resort, as it will erase all paired remotes and limits. The reset procedure varies significantly between motor models. It often involves a specific sequence of cutting power to the motor for a few seconds, restoring power, and then holding the 'Prog' button. Consult the specific manual for your Somfy motor before attempting a full reset.
4. Pairing with a TaHoma Hub
If you're trying to add a device to the TaHoma hub and it's not being found:
- Use the Same Method: The process is similar. You will use an existing remote to put the device into programming mode (by holding the 'Prog' button until it jogs).
- Search in the App: Once the device has jogged, immediately use the TaHoma app to search for new RTS devices. The hub will find the device that is in programming mode and add it to your system.