Verify Your Somfy Device's Time Settings
Incorrect timestamps on recordings can undermine the reliability of your security system. This issue often stems from misconfigured time zones, failed NTP synchronisation, or disabled daylight saving adjustments. Begin by checking your camera's time zone settings in the Somfy Protect app. If manual correction fails, enable automatic time sync via NTP. Ensure your router's clock is accurate, as some devices inherit time from the network. For persistent issues, consult the manufacturer's support documentation for model-specific NTP server configurations.
Quick Fixes to Try First
If you're experiencing incorrect timestamps, try these immediate steps:
- Check time zone setting — In the Somfy Protect app, navigate to device settings and verify the time zone matches your location.
- Enable automatic time sync — Ensure NTP (Network Time Protocol) is enabled in device settings to auto-sync the clock.
- Power cycle the device — Unplug the camera for 30 seconds, then reconnect. This resets the internal clock.
- Check network connectivity — Ensure stable Wi-Fi connection, as timestamp sync requires internet access.
- Update firmware — Check for available firmware updates in the app—these often include timestamp fixes.
Check Your Somfy Device's Wi-Fi Band Settings
Incorrect timestamps can sometimes be linked to unstable network connections. Ensure your device is connected to the correct Wi-Fi band:
- 2.4GHz band — Most Somfy devices operate on this band. Avoid 5GHz networks unless specifically supported.
- Signal strength — In the Somfy Protect app, navigate to Device Health → Signal Strength. A weak signal (below -70dBm) may cause timestamp errors. Move the device closer to the router or reduce obstructions.
- Router settings — Some UK ISP routers use single SSIDs for both bands. Temporarily disable 5GHz during setup or create separate SSIDs if your router allows.
Update Your Somfy Firmware
Outdated firmware can cause timestamp inconsistencies. To update your device:
- Open the Somfy Protect app and select your camera or alarm system.
- Navigate to Settings → Firmware Update.
- If an update is available, follow the on-screen instructions. Ensure the device remains connected to power during the update.
- Restart the device after the update completes.
Is your camera battery-powered or wired?
- Battery-powered → Check battery level in the app — charge fully if below 20%.
- Wired → Check the power source voltage is correct for your model.
Factory Reset Procedures
If basic fixes fail, perform a factory reset:
- Somfy Indoor Camera — Disconnect power, press and hold the SETUP button for 30 seconds until the LED flashes rapidly.
- Somfy Home Alarm Advanced — Open the Somfy Protect app, select the Link Advanced hub, and choose Factory Reset from the settings menu.
- Somfy One+ — Disconnect the device, press and hold the SETUP button for 30 seconds. After resetting, re-pair the device to your network and reconfigure all settings.
Technical Diagnostics and Logs
If the issue persists, gather diagnostic information:
- In the Somfy Protect app, go to Device Status → Network Diagnostics. Check for any connectivity errors.
- For alarm systems, use the Alarm System Check feature to verify component status.
- Export logs via IntelliTAG status if applicable. These can be shared with manufacturer support for deeper analysis.
When to Contact Manufacturer Support
If all troubleshooting steps fail, contact Somfy's official support. Provide:
- Device model and firmware version
- Steps taken so far
- Diagnostic logs from the app
- Timestamp examples showing the issue Support can guide you through advanced diagnostics or hardware replacement if necessary.
Common Causes of Incorrect Timestamps
Incorrect timestamps often arise from:
- Misconfigured time zones or NTP settings
- Disabled daylight saving adjustments
- Weak Wi-Fi signal affecting synchronisation
- Outdated firmware with timestamp bugs
- Power supply issues (e.g. low battery or unstable transformer voltage)
- Network time server failures (NTP)
Managed Alternative for Persistent Issues
If you find yourself repeatedly troubleshooting timestamp errors, consider a fully managed security solution. Unlike consumer devices, professional systems handle time synchronisation automatically. They eliminate the need for manual firmware updates or NTP configuration. With a managed service, your system remains accurate without requiring constant user intervention. This approach removes the frustration of dealing with timestamp errors while ensuring your security footage is always reliable.
Preventive Maintenance and Best Practices
To avoid future timestamp issues:
- Regularly update firmware — Enable automatic updates in the app settings
- Monitor battery levels — Replace batteries before they fully deplete
- Keep firmware aligned with your router — Ensure both devices are updated simultaneously
- Verify time zone settings — Adjust manually if automatic sync fails
- Test daylight saving transitions — Confirm the device handles DST changes correctly
- Check network stability — Ensure the device remains connected to a strong Wi-Fi signal
Replacement Considerations and Lifespan
Most Somfy cameras last 5-8 years with proper care. Signs it may need replacement include:
- Persistent timestamp errors despite fixes
- Battery degradation (3-5 years typical for battery-powered models)
- Firmware end-of-life (EOL) notifications
- Sensor degradation affecting recording quality
Under the Consumer Rights Act 2015, UK consumers have up to 6 years to claim faulty goods (5 years in Scotland). If your device is under warranty, contact the manufacturer directly for replacement options.