Sony App Not Loading? How to Fix Freezing & Crashing

What to Do When Your Sony App Won't Load

Whether you're using Sony's Imaging Edge Mobile app for your camera, the Headphones Connect app for your audio gear, or another Sony application, it's incredibly frustrating when the app refuses to load. An app that's stuck on the loading screen, freezes, or crashes immediately upon opening can prevent you from using your device's key features.

This guide provides a universal set of troubleshooting steps that can be applied to most Sony apps to resolve loading problems. We'll start with the simplest fixes and move towards more comprehensive solutions.

## Step 1: Check Your Internet Connection

Many modern apps require an internet connection to load content, verify your account, or check for updates upon startup.

• Switch Between Wi-Fi and Mobile Data: If you're on Wi-Fi, turn it off and see if the app loads using your mobile data. If you're on mobile data, connect to a stable Wi-Fi network. If the app loads on one but not the other, you've identified a problem with that specific network connection.
• Test Other Apps: Quickly open another app that requires an internet connection (like a web browser or social media app). If it also fails to load, the problem is with your phone's internet connection, not the Sony app itself. You may need to restart your phone or your router.

## Step 2: Force Stop the Application

An app can sometimes get stuck in a bad state. A "force stop" terminates all of its background processes, allowing for a completely fresh start.

• On Android: Go to Settings > Apps > find and select the Sony app. Tap on the Force Stop button.
• On iOS: Swipe up from the bottom of the screen (or double-press the Home button on older devices) to open the app switcher. Find the Sony app's card and swipe it up and off the screen to close it.

After force-stopping the app, try to open it again.

## Step 3: Clear the App's Cache

The cache is where an app stores temporary files to help it load faster. Sometimes, these files can become corrupted and prevent the app from starting correctly.

• On Android: Go to Settings > Apps > select the Sony app. Tap on Storage and then tap the Clear Cache button. Do not tap "Clear Data" at this stage, as that will erase your settings.
• On iOS: The process is less direct. You'll need to offload the app. Go to Settings > General > iPhone Storage. Find the Sony app, tap it, and then select Offload App. This removes the app but keeps its data. You can then reinstall it from the same screen.

## Step 4: Check for App and OS Updates

Running an outdated version of the app or your phone's operating system (OS) can cause compatibility issues.

• Update the App: Go to the Google Play Store or Apple App Store, search for the Sony app, and see if an Update button is available.
• Update Your Phone's OS:
  • On Android: Go to Settings > System > System update.
  • On iOS: Go to Settings > General > Software Update.

## Step 5: Reinstall the App

If none of the previous steps have worked, your final option is a complete reinstallation. This will remove any deeply corrupted files.

1. Uninstall the App: Press and hold the app icon on your home screen and select Uninstall (Android) or Delete App (iOS).
2. Restart Your Phone: This is an important step to clear out any leftover temporary files.
3. Reinstall from the Official Store: Go back to the Google Play Store or Apple App Store, search for the app, and install a fresh copy. You will need to sign in to your account again.

Following these five steps will resolve the vast majority of app loading issues, getting you back to using your Sony device as intended.