How to Fix the Sricam App When It's Not Working
A non-functional Sricam or Srihome app means you lose access to your camera's live feed, recordings, and alerts. This can be a major inconvenience, but most issues are related to software glitches, network problems, or simple configuration errors that are easy to fix.
Whether you're dealing with connection failures, login errors, or a black screen instead of a video feed, this troubleshooting guide will help you get the Sricam app working correctly again.
Step 1: Check Network Connectivity (Phone and Camera)
The app's functionality depends on two separate connections: your phone's connection to the internet and your camera's connection to the internet.
- Your Phone's Connection: Make sure your smartphone is connected to Wifi or has a strong mobile data signal. Try loading a webpage in your browser to confirm you are online.
- Your Camera's Connection: Check that your Sricam camera is powered on and has a solid indicator light suggesting it's connected to your Wifi router. If the light is flashing, it may have lost its connection, and you should restart the camera and your router.
Step 2: Ensure You Are Using the Correct App
Sricam has different camera models that may use either the "Sricam" app or the newer "Srihome" app. Using the wrong one will not work.
- Consult Your Manual: The quickest way to know for sure is to check the user manual or original packaging for your camera.
- Check the Camera Body: Sometimes the correct app name is printed on a sticker on the camera itself. If you're having trouble with one app, it's worth trying the other.
Step 3: Address Login and Account Issues
If you can't log in, you can't see your cameras.
- Password Reset: Double-check that you are entering the correct username and password. If you are unsure, use the "Forgot Password" link on the app's login screen to reset it.
- Server Issues: Very rarely, the Sricam servers may be down for maintenance. While this is uncommon, if you are certain your details are correct, you may need to wait a short while and try again.
Step 4: Clear the App's Cache
Corrupted temporary data is a leading cause of app instability, including freezing and connection problems.
- Open your phone's Settings menu.
- Go to Apps (or Applications).
- Find and tap on the Sricam or Srihome app.
- Select the Storage option.
- Tap the "Clear Cache" button. This will not delete your login information or camera settings.
- Relaunch the app to see if the problem is resolved.
Step 5: Update or Reinstall the App
An outdated app can have bugs that have been fixed in newer versions.
Check for Updates
- Go to the Google Play Store (Android) or the Apple App Store (iOS).
- Search for your Sricam app and see if there is an "Update" button. If so, install the latest version.
Perform a Clean Reinstallation
If updating doesn't work or isn't an option, a fresh installation is the next best step.
- Uninstall the Sricam/Srihome app from your phone.
- Restart your smartphone to clear out any residual files.
- Reinstall the app from the official app store. This ensures you have the most current and uncorrupted version. You will need to log in again and may need to re-add your cameras.