A Simple Guide to Solving Sricam Installation Problems
Setting up a new Sricam Wi-Fi camera should be a quick and easy process, but it can sometimes be frustrating when things don't go as planned. If your camera is failing to connect to your network or the app can't seem to find it, don't worry. These are common issues with simple solutions.
This guide is designed to help UK users troubleshoot the most frequent Sricam installation problems and get your new camera online smoothly.
Common Symptoms of Setup Failure
If you are stuck at any stage of the installation, you'll likely see one of these issues.
- Wi-Fi Connection Fails: The SriHome app repeatedly says it cannot connect to your Wi-Fi network.
- QR Code Not Scanning: You hold the QR code from the app up to the camera lens, but nothing happens.
- Camera Not Found: The app searches for the device on the network but fails to discover it.
- Stuck on 'Connecting': The setup process hangs for several minutes on a 'Connecting' or 'Pairing' screen before timing out.
- 'Incorrect Password' Error: You are certain you've typed the Wi-Fi password correctly, but the app rejects it.
- Blinking Lights: The camera's status LED continues to blink in 'pairing mode' and never turns solid to indicate a successful connection.
Step-by-Step Troubleshooting for Sricam Setup
Work through these steps in order. The vast majority of installation problems can be solved by checking these key points.
1. Ensure You Are Using a 2.4GHz Wi-Fi Network
This is the most common reason for failure.
- Sricam cameras do not support 5GHz Wi-Fi. They can only connect to the 2.4GHz band.
- Most modern UK routers are dual-band, meaning they broadcast both a 2.4GHz and a 5GHz network. They might have different names (e.g., 'MyWifi' and 'MyWifi-5G') or they might have the same name.
- Connect your smartphone to the 2.4GHz network before you start the setup process in the SriHome app. The app will pass the credentials of the network your phone is currently connected to over to the camera. If your phone is on the 5G network, it will try to connect the camera to the 5G network, and it will fail.
2. Check Your Wi-Fi Password
A simple typo can stop the whole process.
- Passwords are case-sensitive. 'Password123' is not the same as 'password123'.
- When you type the password into the SriHome app, tap the 'show password' icon (it usually looks like an eye) to make sure you have typed it perfectly.
- Ensure you are entering the password for your Wi-Fi network, not the password for your SriHome app account.
3. Keep the Camera Close to the Router
For the initial setup, distance matters.
- Place the Sricam camera within a couple of metres of your Wi-Fi router. This ensures the strongest possible signal for the pairing process.
- You should also have your smartphone close by.
- Once the camera is successfully connected and added to your app, you can unplug it and move it to its final desired location, as long as there is a reliable Wi-Fi signal in that spot.
4. Reset the Camera
If the camera is in a confused state, a factory reset will return it to its default settings, ready for a fresh start.
- Find the Reset Button: This is usually a small, recessed button. You will need a paperclip or the small pin included in the box to press it.
- Press and Hold: With the camera powered on, press and hold the reset button for about 10-15 seconds.
- Wait for the Prompt: The camera will usually make a sound or a voice prompt will announce that it has been reset and is entering pairing mode.
- Try the Setup Again: Now, go through the setup process in the app from the very beginning.
By carefully checking these four points, you will overcome the most common hurdles in the Sricam installation process.