Sricam Camera Showing No Video? Here's How to Fix It
It can be alarming when you open the Sricam app to check on your property and are met with a black screen or a 'device offline' message. A camera with no video feed is a serious problem, but thankfully, the cause is often a simple issue you can fix yourself.
This guide will help you diagnose why your Sricam camera is not showing video and walk you through the most common solutions to get it back online.
Why Is My Sricam Camera Not Showing Video?
Let's look at the most frequent culprits. The problem is almost always related to one of these four areas:
- Power Issues: The camera is not receiving power or the power supply is faulty.
- Network Connectivity: The camera has lost its connection to your Wi-Fi router.
- App or Software Glitch: A temporary bug in the mobile app or camera firmware.
- Blocked Connection: A firewall or network setting is preventing the video stream from reaching your phone.
Step-by-Step Troubleshooting for Sricam 'No Video' Issues
Follow these steps in order, as they start with the most common and easiest fixes.
1. Check the Camera's Power Supply
This is the most fundamental step. The camera cannot send video if it doesn't have power.
- Check the Power Adapter: Ensure the USB power adapter is firmly plugged into a working electrical socket.
- Check the Cable: Make sure the micro-USB or USB-C cable is securely connected to both the adapter and the camera's power port.
- Look for an Indicator Light: Most Sricam models have an LED status light. Check if this light is on. If there is no light at all, the camera is likely not receiving power.
- Test the Outlet and Adapter: Try plugging another device (like a phone charger) into the same outlet to confirm it works. If the outlet is fine, try using a different, compatible power adapter and cable to power the camera.
2. Verify Network Connection
If the camera has power but still shows as offline, the problem is likely with its network connection.
- Check Your Wi-Fi: Is your home Wi-Fi network working? Check if other devices in your home can connect to the internet. If your router is down, the camera won't work. You may need to restart your router.
- Check Camera's Wi-Fi Signal: The camera may be too far from your Wi-Fi router. Physical obstructions like thick walls can also block the signal. Try moving the camera temporarily closer to the router to see if it comes back online. If it does, you may need a Wi-Fi extender for a permanent solution.
3. Restart the Camera and the App
A simple reboot can clear many temporary software and connection errors.
- Restart the Sricam App: Completely close the app on your smartphone. Don't just send it to the background; force-quit it from your phone's app management screen. Then, reopen it and check the camera feed.
- Power Cycle the Camera: Unplug the camera from its power source. Wait for about 30-60 seconds. This ensures it fully powers down. Plug it back in and give it a few minutes to boot up and reconnect to the network.
4. Re-add the Camera to the App
If the connection has been corrupted, sometimes re-establishing it from scratch is the best solution.
- Delete the Camera: In the Sricam app, go to the device list, select the problematic camera, and find the option to delete or remove it.
- Reset the Camera: Most Sricam cameras have a physical reset button, often located near the power port or SD card slot. You may need a paperclip to press it. Press and hold the reset button for about 10-15 seconds until the camera makes a sound or its LED light changes, indicating it has reset to factory defaults.
- Add the Camera Again: Follow the app's instructions to add a new camera. You will need to re-enter your Wi-Fi password.
If you have tried all of the steps above and your Sricam camera is still not showing any video, there may be a hardware fault with the device. In this situation, it is best to contact Sricam customer support for further assistance.