Sricam Camera Not Working? Troubleshooting Common Issues

Sricam Camera Not Working? A Complete Troubleshooting Guide

A Sricam camera is a great tool for keeping an eye on your property, but it can be incredibly frustrating when it suddenly stops working. Whether your camera is completely unresponsive, showing as 'offline' in the app, or failing to connect to your network, we're here to help. This guide provides a systematic approach to diagnosing and fixing the most common Sricam issues.

Most problems with IP cameras like Sricam fall into three categories: power, network connectivity, or app/software configuration. We'll tackle them one by one.

First, Identify the Symptoms

Let's be specific about the problem. What are you experiencing?

• The camera has no lights on and is completely unresponsive.
• The Sricam or SriHome app shows the camera status as 'Offline'.
• You cannot see the live video feed, it just shows a loading symbol.
• The camera is not connecting to your Wi-Fi network.
• You are unable to complete the initial setup process.
• The camera was working fine but has stopped after a power cut or router change.

Step-by-Step Sricam Troubleshooting

Start with the first step and only move to the next if the problem isn't solved.

1. Check the Power Supply

This might seem basic, but it's the foundation of getting your camera working.

• Secure Connections: Ensure the power cable is firmly plugged into both the camera and the wall socket.
• Indicator Lights: Does the camera have any LED lights on? Often there's a power indicator (solid red or green) or a network light (flashing blue or green). No lights at all strongly suggests a power issue.
• Try a Different Outlet: Plug the camera into a different power socket that you know is working.
• Check the Adapter: Power adapters can fail. If you have another device with a compatible adapter (check the voltage and amperage), try using it to see if the camera powers on.

2. Troubleshoot Network and Connectivity Issues

If the camera is powering on but you can't connect to it, the problem is almost certainly with the network.

• Reboot Everything: The golden rule of IT support!

  1. Power off your Sricam camera.
  2. Unplug your internet router from the power for 60 seconds, then plug it back in.
  3. Wait for your router to fully restart and for your internet to be back online (usually 3-5 minutes).
  4. Now, power your Sricam camera back on. Give it a few minutes to boot up and reconnect. This process, known as a power cycle, resolves a huge number of connectivity problems.

• Check Wi-Fi Signal Strength: Is the camera located far from your router? A weak Wi-Fi signal can cause it to drop offline frequently. Try moving the camera closer to the router temporarily to see if the connection becomes stable. If it does, you may need a Wi-Fi extender for a permanent solution.

• Have You Changed Your Wi-Fi Password? If you have recently changed your Wi-Fi network's name (SSID) or password, the camera will not be able to connect. It only knows the old credentials. The only solution for this is to perform a factory reset.

3. Perform a Factory Reset

If all else fails, a factory reset is your last resort. This will wipe all your settings (including your Wi-Fi password) and return the camera to its out-of-the-box state. You will need to set it up again from scratch.

1. Locate the Reset Button: This is usually a small, recessed button. You will need a paperclip or the pin from your phone's SIM tray to press it.
2. Press and Hold: With the camera powered on, press and hold the reset button for 10-15 seconds.
3. Wait for Confirmation: The camera will usually make a sound (a beep or a voice prompt) to confirm the reset is complete. It will then reboot.
4. Re-add the Camera: Open the Sricam/SriHome app and follow the instructions to add a new camera, scanning the QR code and re-entering your Wi-Fi details.

By following these structured steps, you can diagnose the root cause of your Sricam's problem and get it back online and securing your home.