How to Fix Sricam's Missing Package Detection
Sricam's package detection feature provides valuable peace of mind, alerting you the moment a delivery arrives at your doorstep. When this feature stops working, it leaves you without a key security function. This guide will walk you through the common causes and solutions for when your Sricam camera fails to detect packages, helping you get this essential feature back online.
The problem often lies in software settings, camera placement, or connectivity. By troubleshooting methodically, you can restore your camera's ability to intelligently monitor your deliveries.
## Common Symptoms of a Failing Detector
First, let's identify the specific signs that your package detection feature is not working as it should.
- No Notifications: You receive no push notifications or alerts on your phone when a package is clearly left in the camera's view.
- Incorrect Event Tagging: The camera records a motion event for the delivery person, but it fails to specifically identify and tag the event as a 'Package Detected'.
- Missing Feature in App: The option to enable or configure package detection is greyed out, has disappeared from the settings menu, or cannot be toggled on.
- Inconsistent Alerts: The feature works sporadically, detecting some packages but completely missing others.
- General Motion Alerts Only: You get standard motion alerts for all activities, but the smart detection for packages is never triggered.
- No Package Icon: The event timeline in your app does not show the specific icon that usually indicates a package has been detected.
Step-by-Step Troubleshooting Guide
Follow these instructions to diagnose and resolve the issue with your Sricam camera's package detection.
### 1. Update Firmware and Application
The algorithms for smart detection are constantly being improved. Running outdated software is a common cause of feature failure.
- Update the Sricam App: Go to the App Store (iOS) or Google Play Store (Android) and check for any updates to the Sricam application. Install any available updates.
- Update Camera Firmware: Open the Sricam app and navigate to your camera's settings. Look for a 'Device Update' or 'Firmware Upgrade' section. If a new version is available, follow the on-screen prompts to install it. Ensure the camera remains powered on and connected to Wi-Fi during the update.
### 2. Check Your Subscription Status
For many smart camera brands, advanced AI features like package, person, or vehicle detection are premium features that require an active subscription.
- Review Your Plan: Log in to your Sricam account, either in the app or on their website. Check the status of your subscription plan and confirm that it includes smart AI detection features. If your subscription has lapsed, the feature will be disabled.
### 3. Optimise Camera Placement and View
The camera's ability to identify a package is highly dependent on its viewing angle and position.
- Clear Line of Sight: Ensure there are no obstructions like plants, pillars, or furniture blocking the camera's view of the primary delivery area.
- Optimal Height and Angle: Mount the camera between 2-3 metres off the ground, angled slightly downwards. A top-down view is better for identifying boxes on the ground than a view from a low angle.
- Good Lighting: The area should be well-lit. If deliveries often happen in the dark, ensure the camera's night vision is working effectively or that you have sufficient external lighting.
### 4. Configure Detection Settings in the App
The issue might be a simple misconfiguration within the Sricam app.
- Enable Package Detection: Dive into your camera's settings and find the 'Detection', 'Smart Detection', or 'Alerts' menu. Make sure that 'Package Detection' is specifically enabled. Sometimes it is a sub-setting within the main motion detection menu.
- Set an Activity Zone: Use the 'Activity Zone' or 'Detection Zone' feature to draw a specific area where you expect packages to be left (e.g., your front step). This tells the camera to focus its analysis on that area, improving accuracy and reducing irrelevant alerts.
- Adjust Sensitivity: If the setting is available, try adjusting the motion detection sensitivity. If it's too low, it might not register the event. If it's too high, you may get false alerts. A medium setting is often a good starting point.
By carefully checking your software, subscription, camera placement, and in-app settings, you can resolve most issues with Sricam's package detection and once again feel confident that your deliveries are being monitored effectively.