Swann Package Detection Not Working? Here's How to Fix It
The package detection feature on Swann security cameras provides immense peace of mind, alerting you the moment a delivery arrives at your doorstep. When it stops working, it can be a cause for concern. If you're not receiving package alerts, or the feature seems to have disappeared, don't worry. This is often a solvable issue.
This guide is designed to help you troubleshoot and resolve problems with Swann's package detection, ensuring you stay informed about your important deliveries.
Common Reasons for Package Detection Failure
Understanding why the feature might not be working is the first step. Here are the most common culprits:
- Improper Camera Placement: The camera's angle or height may not provide a clear view of the delivery area.
- Outdated Firmware or App: The software on your camera or phone might have a bug that a new update can fix.
- Feature Not Enabled: The setting may have been accidentally turned off.
- Poor Lighting Conditions: Insufficient light can make it difficult for the camera's AI to identify a package.
- Network Connectivity Issues: An unstable Wi-Fi connection can disrupt communication between your camera and the app.
Step-by-Step Guide to Fix Swann Package Detection
Follow these instructions to get your package detection feature back online. Check if the problem is fixed after completing each step.
1. Optimise Your Camera's Placement and View
The camera's perspective is critical for accurate package detection.
- Check the Angle: The camera should be angled downwards, looking at the spot where couriers typically leave parcels. It should not be pointing straight out at the street.
- Ensure a Clear View: Make sure there are no obstructions like hanging plants, pillars, or wall decorations blocking the view of your doorstep.
- Optimal Height: The ideal mounting height is typically between 2-3 metres (7-10 feet) from the ground. This provides a broad view without being too far away to see packages clearly.
2. Update Firmware and the Swann Security App
Running the latest software is crucial for performance and bug fixes.
- Update Camera Firmware: Open the Swann Security app, go to your camera's settings, and look for a "Firmware Update" or "Device Information" section. If an update is available, proceed with the installation.
- Update the App: Go to the App Store (iOS) or Google Play Store (Android) on your phone and check if there is an update for the Swann Security app. Always run the latest version.
3. Verify That Package Detection is Enabled
Sometimes the solution is as simple as a setting being turned off.
- Navigate to Settings: In the Swann app, select the camera you want to configure.
- Find Detection Settings: Go into the camera's settings menu and find "Motion Detection" or "AI Detection".
- Enable Package Detection: Look for the "Package Detection" toggle and ensure it is switched to the 'on' position. You may also need to define a specific zone on the screen where the camera should look for packages.
4. Improve Lighting Conditions
The camera's AI needs a clear image to work effectively.
- Daytime: Ensure your porch or delivery area is well-lit during the day. Bright sunlight can sometimes cast harsh shadows; try to position the camera to minimise this.
- Night-time: If your camera has a spotlight, ensure it is set to activate upon motion to illuminate the area. If not, consider installing a separate motion-activated porch light to assist the camera's night vision.
By carefully checking your camera's physical setup, ensuring all software is up-to-date, and verifying the correct settings, you can restore your Swann camera's package detection feature and regain confidence in your home security.