Is Your Tend Cloud Storage Causing Problems?
Nothing is more frustrating than finding out the security footage you needed wasn't saved. If you're facing issues with your Tend cloud storage, such as videos not uploading or error messages about full storage, you've come to the right place. Many users experience these common problems, and the solutions are often straightforward.
This guide will walk you through the most common symptoms of cloud storage issues and provide clear, step-by-step instructions to get your Tend camera recording to the cloud reliably again. We'll help you diagnose the problem and find the right solution, ensuring your security system is always protecting what matters most.
## Diagnosing the Problem: Common Symptoms of Cloud Storage Failure
Before we dive into solutions, it's important to identify the specific issue you're facing. Pinpointing the symptom will help you resolve the problem more quickly.
Here are some of the most common signs that your Tend cloud storage isn't working correctly:
- New recordings are not appearing in the cloud: You know an event occurred, but when you check the app, there's no new video clip.
- The app shows a 'storage full' or 'upload failed' error: A clear indicator that there's a problem with your available space or the connection.
- You cannot view or download past video clips: You can see the list of recordings, but they won't play or save to your device.
- You've received an email notification about your cloud storage being full: Tend often notifies you when you're approaching your storage limit.
- Video clips are being automatically deleted: You notice that older footage is disappearing without your consent.
- The camera is online, but no new events are saved: The live view works perfectly, but recordings are nowhere to be found.
- Live view works, but recordings are missing: This suggests the issue is specifically with the cloud upload process, not the camera's connectivity.
If any of these symptoms sound familiar, don't worry. Let's work through the solutions together.
## Step-by-Step Troubleshooting for Tend Cloud Storage Issues
Follow these steps in order to diagnose and fix the most common cloud storage problems.
### 1. Check Your Subscription and Storage Status
The most frequent cause of cloud recording issues is a problem with the subscription itself.
- Verify Your Subscription: Open the Tend Secure app and navigate to your account settings. Ensure that your cloud storage plan is active and hasn't expired. Sometimes, a failed payment can cause a subscription to lapse without you realising it.
- Check Your Storage Limit: In the same section, check how much storage you have used. If you are at or near your limit (e.g., 100%), the camera will stop saving new clips.
- Solution: If your subscription has expired, you will need to renew it. If your storage is full, you have two options: upgrade your plan to get more storage space or manually delete old, unnecessary clips to free up space for new recordings.
### 2. Review Your Camera's Wi-Fi Connection
A stable internet connection is essential for your camera to upload video files to the cloud. An unstable connection can lead to failed or incomplete uploads.
- Check Signal Strength: In the Tend Secure app, go to your camera's settings and find the network or Wi-Fi information. Look for the signal strength indicator. A weak signal (e.g., one or two bars) can disrupt uploads.
- Restart Your Equipment: Power cycle your camera by unplugging it for 30 seconds and then plugging it back in. It's also a good idea to restart your Wi-Fi router. This can often resolve temporary connectivity glitches.
- Move Your Router: If the signal is consistently weak, try moving your router closer to the camera, or consider using a Wi-Fi extender to boost the signal in that area.
### 3. Manage Your Recordings and Free Up Space
If you've confirmed your storage is full, managing your existing clips is the next step.
- Identify Large or Unimportant Files: Go through your recorded events in the app. Look for long clips or recordings of non-critical events (like a tree swaying in the wind).
- Download What You Need: Before deleting, make sure to download and save any important footage to your phone's local storage or a computer. Once a clip is deleted from the cloud, it cannot be recovered.
- Delete in Bulk: The Tend Secure app may allow you to select multiple clips and delete them simultaneously, which can speed up the process of freeing up significant space.
### 4. Update Your App and Camera Firmware
Running outdated software can sometimes cause compatibility issues with cloud services.
- Update the Tend Secure App: Go to the App Store (iOS) or Google Play Store (Android) and check for any available updates for the Tend Secure app.
- Update Camera Firmware: In the app's camera settings, there is usually an option to check for firmware updates. If a new version is available, follow the on-screen instructions to install it. Firmware updates often include bug fixes that can resolve storage and connectivity problems.
By following these steps, you should be able to resolve most Tend cloud storage issues. If you continue to experience problems after trying all of these solutions, it may be time to contact Tend's official customer support for more advanced assistance.