Tend Secure Live View Not Working? Here's How to Fix It
When you rely on your Tend Secure camera to keep an eye on your home, pets, or family, a non-working live view can be frustrating and worrying. Whether the app is showing the camera as offline, endlessly buffering, or just a black screen, the problem can usually be solved with a few simple steps.
This guide will walk you through the troubleshooting process to get your Tend camera's live stream back online.
Common Symptoms of a Live View Problem
- The Tend Secure app shows your camera as "Offline".
- The live view screen has a spinning or loading icon that never connects.
- You see a black or blank screen instead of your video feed.
- You receive an error message when you try to open the live stream.
- The camera's status light is flashing or is a colour other than solid blue.
Step-by-Step Guide to Restoring Your Tend Live View
Start with step one and only move to the next if the issue isn't resolved.
1. Check the Camera's Status Light
The small LED light on your Tend camera is your best diagnostic tool.
- Solid Blue: This means the camera is powered on and connected to your Wi-Fi network. If you see this light but the app isn't working, the problem is likely with your phone or the app itself.
- Flashing Blue or Other Colours: A flashing light indicates a problem with the Wi-Fi connection. The camera is on, but it cannot connect to the internet.
2. Troubleshoot Your Wi-Fi Network
If the status light indicates a connection issue, your home network is the place to start.
- Reboot Your Router: The most common fix for any Wi-Fi issue is to simply reboot your internet router. Unplug it from the power for 60 seconds, then plug it back in. Wait for it to fully restart (which can take a few minutes) and see if the camera reconnects.
- Check Signal Strength: Is the camera located far from your router? Walls and floors can weaken the signal. Try temporarily moving the camera closer to the router. If it connects, you may need a Wi-Fi extender to provide a reliable signal to its permanent location.
3. Relaunch the Tend Secure App
If the camera's light is solid blue but you still can't see the stream, the problem may be with the app on your phone.
- Force Close the App: On both Android and iOS, you can force the app to close completely from your recent apps list. Then, reopen it and try to connect again. This resolves temporary app glitches.
- Check for Updates: Go to the Apple App Store or Google Play Store and see if there is an update available for the Tend Secure app. An outdated app can sometimes have trouble connecting.
- Reinstall the App: If all else fails, deleting the app from your phone and reinstalling it can clear out any corrupted data and restore functionality.
4. Power Cycle the Camera
A simple reboot can often solve a world of problems.
- Unplug and Re-plug: Unplug the power cable from your Tend camera. Wait for about 30 seconds to ensure it has fully powered down. Then, plug it back in.
- Observe the Light: Watch the status light as it boots up. It should go through a sequence and hopefully end on a solid blue light, indicating it has successfully reconnected.
Following these steps will resolve the vast majority of live view issues for Tend Secure cameras, getting you back to monitoring what matters most.