Don't Miss a Moment: Solving Tend Missed Recordings
The primary purpose of a security camera is to capture important events. So, when you discover your Tend camera has missed recordings, it's a significant concern. Gaps in your video timeline can mean missing crucial evidence of a security incident, leaving you and your property vulnerable.
Whether your camera isn't recording at all or just seems to be missing specific events, this guide will help you diagnose the problem. We'll explore the common causes of missed recordings on Tend cameras and provide practical, step-by-step solutions to ensure your camera is reliable and effective.
Why Your Tend Camera Might Be Missing Recordings
Several factors can interrupt your camera's ability to detect and record motion. Let's break down the most common culprits.
Key Troubleshooting Steps
Follow these steps to identify and fix the root cause of the recording gaps.
1. Check Your Wi-Fi Connection
Your Tend camera relies on a stable Wi-Fi connection to communicate with the cloud servers where recordings are stored. If the connection is weak or drops intermittently, the camera may detect motion but fail to upload the resulting video clip.
- Check Signal Strength: In the Tend Secure app, go to your camera's settings and check the Wi-Fi signal strength. If it's weak, consider moving your router closer to the camera or installing a Wi-Fi extender.
- Test Your Internet Speed: Run a speed test on your network to ensure you have sufficient upload speed (at least 2 Mbps is recommended per camera).
- Reboot Your Router: Sometimes, a simple router reboot can resolve underlying connectivity issues.
2. Review Motion Detection Settings
Incorrect motion detection settings are a leading cause of missed events. The configuration might be too restrictive or not sensitive enough for your environment.
- Adjust Sensitivity: In the app, navigate to Settings > Motion Detection > Sensitivity. If you're missing events, try increasing the sensitivity level. If you're getting too many false alarms, decrease it.
- Check Activity Zones: If you have configured motion activity zones, ensure they cover the areas you want to monitor. Any movement outside of these defined zones will be ignored. Make sure you haven't accidentally excluded a critical area.
3. Verify Your Cloud Storage Subscription
Tend cameras use a cloud storage plan to save recordings. If there's an issue with your subscription, your camera will stop saving new clips.
- Check Subscription Status: Log into your account on the Tend website to confirm that your subscription plan is active and your payment details are up to date.
- Storage Limits: Make sure you haven't reached the storage limit for your plan. Some plans have a cap on the number of clips or the total storage amount.
4. Update Camera Firmware and App
Running outdated software can lead to performance issues and bugs. Manufacturers release firmware updates to fix known problems and improve functionality.
- Firmware Update: In the Tend Secure app, go to your camera's settings and check for any available firmware updates. Always install them when prompted.
- App Update: Visit your phone's app store (Google Play Store or Apple App Store) to ensure you are running the latest version of the Tend Secure app.
5. Power Cycle the Camera
A simple but often effective solution is to restart the camera. This can clear temporary glitches or memory issues that might be affecting its performance.
- Unplug the camera from its power source.
- Wait for 30 seconds.
- Plug it back in and wait for it to fully reboot and reconnect to the network.
By systematically working through these checks, you can identify the reason for your Tend camera's missed recordings and restore its reliability, ensuring you have a complete picture of your home's security.