Tend Camera Snapshot Not Working? Here's How to Fix It
The ability to capture and review snapshots is a core function of your Tend security camera. Whether you're trying to save a live moment or relying on motion-triggered images for security, it's essential that this feature works flawlessly. If you're finding that snapshots are failing to save or aren't being captured at all, this guide will help you resolve the issue.
## Troubleshooting Motion-Triggered Snapshots
These are the images your camera should be automatically capturing when it detects activity. If they are missing from your event timeline, follow these steps.
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Check Your Cloud Storage Subscription: Many Tend camera features, including the storage of motion-triggered events, are tied to a cloud service plan.
- Open the Tend app and navigate to your account settings.
- Verify that your subscription is active and that your payment information is up to date. An expired subscription is the most common reason for event history to suddenly stop populating.
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Verify Camera-to-Cloud Connection: The camera needs a stable internet connection to upload snapshots to the cloud.
- Check the camera's status in the app. Does it show as "Online"?
- Review the Wi-Fi signal strength for the camera. A weak or intermittent signal can prevent the successful upload of image files, even if live streaming works. Try moving the camera closer to your Wi-Fi router.
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Review Motion Detection Settings:
- In the Tend app, go to the settings for the specific camera you're troubleshooting.
- Ensure that "Motion Detection" is turned on.
- Check the sensitivity level. If it's too low, it may not be triggering captures.
- Confirm that you haven't set up a schedule that disables motion detection during certain hours.
## Problems Saving or Downloading Snapshots
If you can see the snapshots in your app's cloud history but can't save them to your phone, the issue is likely with your mobile device.
### App Permissions are Key
- Grant Storage Access: The Tend app needs your permission to save files to your device.
- On an iPhone/iPad: Go to "Settings", scroll down to find the Tend app, tap it, and select "Photos". Change the setting to "All Photos".
- On an Android device: Go to "Settings" > "Apps" > "Tend" > "Permissions". Grant permission for "Storage" or "Files and media".
### General App and Phone Health
- Clear the App Cache (Android): Over time, the app's cache can become cluttered and cause issues. Go to "Settings" > "Apps" > "Tend" > "Storage" and tap "Clear Cache". This will not delete your data or settings.
- Check Phone Storage: Make sure your smartphone has enough available memory to save new image files.
- Restart Your Phone: A simple reboot can solve many minor software conflicts that might be preventing the app from saving files correctly.
- Update the Tend App: Ensure you have the latest version of the app from the App Store or Google Play Store, as updates often include important bug fixes.
By methodically checking your cloud subscription, camera settings, and app permissions, you can quickly pinpoint why your Tend camera snapshots aren't working and restore this important security feature.