Verkada App Not Working? Here's How to Fix It
When the Verkada Command app isn't working, it can disrupt your ability to monitor your security feeds and manage your organisation's safety. Whether you can't log in, view cameras, or the app is simply unresponsive, these issues require a swift resolution.
This guide provides a structured approach to troubleshooting and fixing the most common problems with the Verkada Command mobile app, helping you get it back up and running quickly.
Common Problems with the Verkada App
First, identify the specific issue you're encountering. The most frequently reported problems include:
- Login Failures: The app rejects your username and password, even if you are sure they are correct.
- Cameras Not Loading: You can log in, but the camera feeds show a perpetual loading spinner or a black screen.
- App Freezing or Crashing: The app becomes unresponsive or closes unexpectedly.
- No Notifications: You are no longer receiving push notifications for events.
- "No Connection" Error: The app displays an error message indicating it cannot connect to the servers.
Step-by-Step Guide to Fixing the Verkada App
Work through these solutions systematically to find and fix the root cause of the problem.
1. Check the Official Verkada System Status
Before you start troubleshooting your own device, your first step should always be to check if Verkada itself is experiencing an outage.
- Visit the Verkada Status Page: Open a web browser and go to status.verkada.com.
- This page provides real-time information on the status of all Verkada services. If there is a "Major Outage" or "Partial Outage" reported, the problem is on their end, and you will need to wait for their engineers to fix it.
2. Verify Your Internet Connection
The Verkada app requires a stable and strong internet connection to function correctly, especially for streaming video.
- Switch Networks: If you are on Wi-Fi, try switching to your mobile data (4G/5G). If you are on mobile data, try connecting to a reliable Wi-Fi network. If the app starts working on one network but not the other, you have isolated the problem to your internet connection.
- Run a Speed Test: Use a speed test app to check your connection's speed. A slow or unstable connection will struggle to load video feeds.
3. Restart the App and Your Phone
A simple restart can often resolve temporary glitches with the app or your phone's operating system.
- Force Close the App:
- On iOS, swipe up from the bottom of the screen and then swipe the Verkada app card up and away.
- On Android, go to Settings > Apps > Verkada Command > Force Stop.
- Restart Your Phone: Turn your phone off and then back on again to clear its memory and ensure a fresh start.
- Relaunch the App: Open the Verkada Command app and see if the issue is resolved.
4. Update the Verkada App and Your Phone's OS
Running outdated software can lead to performance and compatibility issues.
- Update the App: Go to the Google Play Store or Apple App Store, search for "Verkada Command," and tap "Update" if it's available.
- Update Your Phone's OS: Check for and install any available system updates for your device in its settings menu.
5. Reinstall the Verkada Command App
If none of the above steps work, the app's installation may have become corrupted. A fresh installation is the final step.
- Uninstall the App: Remove the Verkada Command app from your device.
- Restart Your Phone: A reboot after uninstalling is always a good practice.
- Reinstall: Download and install the app again from the official app store. You will need to re-enter your login credentials.
By following this guide, you can efficiently troubleshoot and solve most issues preventing the Verkada app from working. If the problem persists after all these steps, and the Verkada status page shows all systems are operational, it is best to contact your organisation's administrator or Verkada support directly.