Vivotek Camera Difficult to Install? A Professional Guide
Vivotek cameras are known for their quality and performance in professional security applications. However, their installation process can sometimes be challenging, particularly for those unfamiliar with network configuration. This guide is designed to help you overcome the common difficulties encountered during the setup of a Vivotek IP camera.
The main challenges can be broken down into two areas: network setup and physical installation.
Part 1: Network and Software Configuration
Getting the camera online and accessible is the first major hurdle. The key is to use the right tools.
1. Finding Your Camera on the Network
A new Vivotek camera will try to get an IP address from your network's DHCP server (usually your router). If it can't, it may have a default or a self-assigned IP, making it hard to find.
- Use the Vivotek Shepherd or Installation Wizard 2 (IW2): This is the most important step. Download the latest version of Vivotek's discovery software from their website.
- Run the Software: Install and run the tool on a computer that is connected to the same physical network as the camera.
- Scan for Devices: The software will scan the network and list all Vivotek devices it finds, regardless of their current IP address. This saves you from having to guess the camera's IP.
2. Setting the IP Address
Once the camera is discovered, you need to ensure it has a proper IP address that matches your network.
- DHCP vs. Static IP: For most simple setups, leaving the camera on DHCP is fine. For more professional NVR setups, a static IP address is highly recommended. A static IP ensures the address never changes, so the NVR always knows where to find the camera.
- Configure in the Wizard: The Shepherd/IW2 tool allows you to select the camera from the list and easily change its network settings. You can assign a static IP address, subnet mask, and gateway that matches your network's configuration.
3. First-Time Login and Password
Vivotek cameras prioritise security, so there is no default password.
- Set Administrator Password: When you first connect to the camera's web interface (by typing its new IP address into a browser), you will be forced to create a strong password for the 'root' (administrator) account.
- Forgotten Password: If you are installing a camera that is not new and you don't know the password, you must perform a factory reset. There is no backdoor.
4. The Factory Reset Process
A factory reset is your go-to solution for a lost password or a badly configured camera.
- Locate the Reset Button: Find the physical reset button on the camera. It is often a small, recessed button that requires a paperclip. Its location is shown in the camera's manual.
- Press and Hold: With the camera powered on, press and hold the reset button for at least 15 seconds.
- Re-discover: After the camera reboots, it will be in a factory default state. You will need to use the Shepherd/IW2 tool to find it and set a new password.
Part 2: Physical Installation and Mounting
- Proper Mounting: Ensure you are using the correct mount for the surface and camera model. Use the included drilling template for accurate hole placement.
- Weatherproofing Connections: For outdoor installations, it is critical to weatherproof the Ethernet (RJ45) connection. Use the waterproof gland connector that comes with the camera. Failure to do this will lead to corrosion and connection failure over time.
- Lens Focusing and Aiming: After the camera is mounted, log into the web interface to see the live view.
- Adjusting the View: Physically adjust the camera's lens direction to frame the desired scene.
- Focus and Zoom: For varifocal lenses, use the camera's focus and zoom controls (either physical knobs or through the web interface) to get a sharp, clear image. Use the 'focus assist' feature if your camera has one.
By tackling the network and physical aspects of the installation methodically, you can simplify the process and ensure your Vivotek camera is set up for reliable, long-term operation.