How to Fix the Wyze App When It Keeps Crashing
The Wyze app is the central hub for controlling your cameras, plugs, and other smart devices. When the app itself becomes unstable, freezing or crashing unexpectedly, it can be incredibly disruptive. This guide is designed to help UK users systematically troubleshoot and resolve the common causes of Wyze app crashes on both Android and iOS devices.
Most app instability issues are caused by software glitches, corrupted data, or compatibility problems, all of which can be fixed with a few simple steps.
Essential First Aid for an Unstable App
Before you consider more drastic measures, start with these fundamental troubleshooting steps. They are quick, easy, and often resolve the issue immediately.
1. Force Close and Reopen the App
A simple restart of the application can clear minor, temporary glitches that cause it to crash.
- On Android: Navigate to Settings > Apps > Wyze. Tap on 'Force Stop'.
- On iOS: Swipe up from the bottom of your home screen to open the app switcher. Find the Wyze app preview and swipe it up to close it.
After closing the app, wait a few seconds and then tap the Wyze icon on your home screen to open it again.
2. Restart Your Smartphone
Rebooting your phone clears its active memory (RAM) and can resolve deeper software conflicts that may be affecting the Wyze app's performance. Press and hold the power button and choose the 'Restart' option.
3. Check for App Updates
The Wyze team frequently releases app updates to fix known bugs and improve stability. Running an outdated version is a common cause of crashes.
- Open the Google Play Store (Android) or the Apple App Store (iOS).
- Search for "Wyze".
- If you see an "Update" button, tap it to install the latest version.
Deeper Troubleshooting Steps
If the initial steps didn't solve the problem, the issue might be with the app's stored data on your device.
Clear the Wyze App Cache
The app's cache stores temporary data to help it load faster. If this data becomes corrupted, it can lead to instability and crashes. Clearing it is safe and does not delete your settings or video recordings.
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On Android:
- Go to Settings > Apps.
- Find and tap on Wyze.
- Tap on Storage.
- Press the Clear Cache button.
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On iOS: iOS does not provide a simple way to clear the cache for a specific app. The most effective method is to 'Offload' the app.
- Go to Settings > General > iPhone Storage.
- Find and tap on Wyze.
- Tap Offload App. This deletes the app but keeps your data.
- Once offloaded, tap Reinstall App.
Check Your Device's Storage and Resources
If your smartphone is running low on internal storage or memory, it may struggle to run apps properly, causing them to crash.
- Check your available storage in your phone's settings.
- Try uninstalling old apps you no longer use or deleting unnecessary photos and files to free up space.
The Final Solution: A Fresh Installation
If all the above steps have failed, a complete reinstallation of the app is the final and most effective solution. This ensures you have a completely clean and uncorrupted version of the software.
- Uninstall the App: Press and hold the Wyze app icon on your home screen and select 'Uninstall' (Android) or 'Remove App' (iOS).
- Restart Your Phone: This is an important step to ensure all residual files are cleared.
- Reinstall the App: Go back to the Google Play Store or Apple App Store, search for Wyze, and install it again.
- Log In: You will need to enter your Wyze account email and password to log back in. Your devices and settings will be restored from your account.