Wyze App Not Working? Here’s How to Fix It
It's a common and frustrating problem: you open the Wyze app to check on your home, only to be met with an error, a camera that's stuck "offline," or an app that won't even open. Since the app is the only way to interact with your Wyze Cams and other devices, getting it working is a top priority. This guide will walk you through the most common solutions in a simple, step-by-step way.
Most of the time, issues with the Wyze app are related to simple connectivity problems. We'll start with the easiest fixes first.
The First and Most Important Step: Power Cycle Everything
This single step solves the majority of "offline" and connection issues. A power cycle is just a technical term for turning it off and on again, which clears out temporary glitches.
- Unplug your Wyze Cam from its power cable.
- Unplug your internet router from the wall outlet.
- Wait for a full 60 seconds. This is important to let the devices fully reset.
- Plug your router back in. Wait a few minutes for all the lights to turn green or white and become stable.
- Plug your Wyze Cam back in. Give it a minute or two to boot up and reconnect to your Wi-Fi. The status light should become solid blue.
- Now, open the Wyze app and see if your camera is back online.
Basic App Troubleshooting
If the power cycle didn't work, the issue might be with the app itself on your phone.
### Force Close and Re-Open the App
Sometimes the app just needs a fresh start.
- On iPhone (without a home button): Swipe up from the bottom of the screen, then swipe the Wyze app's card up and off the screen.
- On Android: Tap the multitasking button (often a square icon) and swipe the Wyze app away.
- Re-open the app from your home screen.
### Check for App Updates
Running an old version of the app can cause problems.
- Go to the Apple App Store or Google Play Store.
- Search for "Wyze".
- If you see an "Update" button, tap it. Always use the latest version for the best performance and security.
### Clear the App Cache
Over time, temporary files can build up and cause the app to slow down or misbehave.
- In the Wyze app, go to the Account tab.
- Tap on App Settings.
- Tap the Clear button in the "Cache File" section.
- This is a safe operation and will not delete your devices or settings.
Checking Your Connection
If your cameras are still offline, let's double-check the connection from your phone.
- Switch between Wi-Fi and Mobile Data: If you're on Wi-Fi, turn it off on your phone and try using your mobile data connection. If that works, there may be an issue with your local Wi-Fi network blocking the connection. If you're on mobile data, try connecting to a stable Wi-Fi network.
- Check the Wyze Service Status: Very rarely, Wyze itself might be having a server problem. You can check the official Wyze support website or their social media pages for any announcements about outages. If their service is down, you'll just have to wait for them to fix it.
The Last Resort: Reinstalling the App
If nothing else has worked, you can try deleting and reinstalling the app.
- Delete the Wyze app from your phone.
- Restart your phone.
- Download a fresh copy from the app store.
- You will need to log in with your Wyze account email and password again. Your cameras and settings are tied to your account and should reappear automatically.
By following these steps, you can solve almost any issue related to the Wyze app not working correctly.