Wyze Camera Audio Not Working? Here's How to Fix It
A Wyze camera provides peace of mind through video, but audio adds a critical layer of context and security. If you’ve noticed that your Wyze Cam's audio has disappeared, whether on the live stream or in recorded events, you're in the right place. This guide offers a professional and empathetic approach to troubleshooting and resolving common audio issues.
Let's walk through the steps to get your Wyze Cam's sound working again, from the simple fixes to the more technical solutions.
### 1. Essential First Checks in the Wyze App
Often, the root of the problem lies in a simple setting within the Wyze app. Let's verify these first.
- Unmute the Live Stream: When viewing your camera's live feed, look for a speaker icon. If this icon has a line through it or is greyed out, it means the audio is muted. Tap it to turn the sound on. This is the most common reason for not hearing live audio.
- Enable Sound for Recordings: Wyze allows you to record video without audio to save space. You need to ensure this feature is enabled.
- Open the Wyze app and navigate to your camera.
- Tap the Settings gear icon in the top right.
- Go to Advanced Settings.
- Ensure the toggle for Record Sound is switched to the on position.
### 2. Check Your Smartphone's Settings
The issue might not be with the camera but with the device you are using to listen.
- Check Media Volume: Make sure the media volume on your smartphone or tablet is turned up. If you're using headphones, check their volume levels as well.
- Grant App Permissions: The Wyze app requires permission to use your phone's microphone to process and play audio from the camera.
- On iOS: Go to Settings > Wyze > Microphone and ensure the toggle is on.
- On Android: Go to Settings > Apps > Wyze > Permissions and make sure 'Microphone' access is allowed.
### 3. Power Cycle the Wyze Camera
A power cycle is a simple but highly effective troubleshooting step. It involves completely restarting the device to clear any temporary software bugs.
- Disconnect the USB power cable from the back of your Wyze Cam.
- Leave it unplugged for at least 30 seconds. This is crucial to ensure all residual power is gone.
- Plug the power cable back in.
- Wait for the camera to reboot, which is usually indicated by a solid blue light.
- Once reconnected, check the audio again in the app.
### 4. Update Firmware and App Version
Running outdated software can lead to unexpected issues, including audio problems.
- Firmware Update: In the Wyze app, go to the Account tab, then Firmware Update. Here you can see if any of your devices have pending updates. Always keep your camera's firmware on the latest version for optimal performance and security.
- App Update: Visit the Apple App Store or Google Play Store to ensure you have the most recent version of the Wyze app installed on your smartphone.
### 5. Inspect the Physical Microphone
Rule out a physical issue with the camera's microphone.
- Locate and Clean: The microphone on a Wyze Cam is a small pinhole. Its location varies by model but is typically on the front or bottom. Make sure this pinhole is not obstructed by dust, debris, or a camera skin/cover.
- Gently Clean: Use a can of compressed air or a soft, dry brush to carefully clean the microphone port.
### 6. Factory Reset as a Last Resort
If none of the above steps have resolved the issue, performing a factory reset will return the camera to its default settings.
- Important: This will delete the camera from your account and require you to set it up again from scratch.
- Find the SETUP button on your camera (its location varies by model).
- Press and hold the setup button for 10-20 seconds until the status light turns red and it says "resetting".
- Once reset, follow the in-app instructions to add the camera back to your account.
If even a factory reset doesn't bring the audio back, it could signify a hardware fault. In this situation, the best course of action is to contact Wyze Support for further assistance.