Wyze Camera Keeps Disconnecting? Here’s How to Fix It
A Wyze camera that constantly disconnects from your Wi-Fi network is unreliable. Whether it's showing as offline in the app, giving you error code 90, or just refusing to stream video, the cause is usually related to its Wi-Fi connection. This guide will help you troubleshoot and achieve a stable, consistent connection.
### Step 1: Check Your Wi-Fi Signal Strength
The number one cause of a Wyze cam disconnecting is a weak Wi-Fi signal.
- Distance and Obstructions: How far is your camera from your Wi-Fi router? Walls (especially concrete or brick), floors, and large appliances can significantly degrade the signal.
- Test the Signal: A simple way to test this is to bring the camera into the same room as your router and plug it in. If the connection becomes stable and reliable, you have confirmed the issue is Wi-Fi range.
- The Solution: To fix a weak signal, you have a few options. You can try moving your router to a more central location in your home. If that's not possible, a Wi-Fi extender or a mesh Wi-Fi system is the most effective way to provide strong coverage to all corners of your home.
Step 2: Power Cycle Everything
A "reboot" can clear up temporary glitches in both your camera and your router that might be causing the problem.
- Unplug your Wyze camera from its power source.
- Unplug your internet router from its power source.
- Wait for at least 60 seconds. This allows the internal components to fully reset.
- Plug your router back in first. Wait for all the lights to indicate it's fully connected to the internet.
- Plug your Wyze camera back in. Give it a few minutes to boot up and reconnect to the network.
Step 3: Check the Power Supply
An inconsistent power supply can cause the camera to reboot, which looks like a disconnection in the app.
- Use the Original Cable: Always try to use the original Wyze power adapter and micro USB cable.
- Test a Different Adapter/Cable: If you suspect a fault, try a different high-quality USB power adapter (rated for at least 1A) and a different cable. A faulty cable is a surprisingly common point of failure.
- Avoid Long Extension Cables: Using very long USB extension cables can cause a voltage drop, leading to insufficient power for the camera.
### Step 4: Advanced Router Settings
If the connection is still unstable, a few router settings might help.
- Wi-Fi Channel: Most routers are set to automatically select a Wi-Fi channel. However, if you live in an area with many other Wi-Fi networks, your router might be choosing a crowded, interference-filled channel. Log in to your router's admin settings and try manually setting the 2.4GHz channel to 1, 6, or 11. These three channels do not overlap and often provide the clearest signal.
- Firmware Updates: Ensure both your Wyze camera's firmware (updated via the Wyze app) and your router's firmware are up-to-date.
By working through these steps, from checking the fundamental Wi-Fi signal strength to tweaking router settings, you can significantly improve the stability of your Wyze camera's connection.