How to Fix Wyze Camera Microphone and Audio Issues
Whether you're trying to listen in on a room, talk to a pet, or hear what's happening in a recorded event, a non-working microphone on your Wyze camera can be a major problem. Audio issues, including no sound on recordings or failed two-way talk, are common but usually fixable. This guide will take you through the necessary steps to diagnose and resolve microphone problems.
These issues are typically rooted in software settings, either within the Wyze app itself or in your phone's permissions. By methodically checking each potential cause, you can get your audio working again.
## Common Reasons for Wyze Microphone Failure
Let's start by identifying why your camera's audio might not be working. The cause is likely one of the following:
- Audio is Muted in the App: The live stream audio may be turned off by default.
- "Record Sound" is Disabled: The setting to include audio in event recordings might be turned off.
- Missing App Permissions: The Wyze app may not have been granted permission to use your smartphone's microphone for the two-way talk feature.
- Firmware Glitch: A temporary bug in the camera's software could be causing the issue.
- Hardware Fault: In less common cases, the microphone component on the camera itself may have failed.
Step-by-Step Guide to Restoring Camera Audio
Follow these instructions in order, as they progress from the most common and simple fixes to more complex solutions.
### 1. Check In-App Audio Settings
First, let's ensure all the necessary options are enabled within the Wyze app.
- Unmute Live Stream Audio: Open the Wyze app and tap on your camera to view the live stream. Look for a speaker icon. If it has a line through it or says "off," tap it to unmute the audio feed from the camera. You should now be able to hear what the camera's microphone is picking up.
- Enable Sound for Recordings: From the live stream view, tap the Settings (gear) icon in the top right. Go to Advanced Settings. Make sure the toggle for "Record Sound" is turned on. If this is off, your event clips will be recorded without any audio.
### 2. Verify Phone Microphone Permissions
If you can hear audio from the camera but others can't hear you when you use the two-way talk feature, the problem is likely with your phone's settings.
- For iOS (iPhone/iPad): Go to Settings > Privacy > Microphone. Find "Wyze" in the list and ensure the toggle next to it is green (on).
- For Android: Go to Settings > Apps > Wyze > Permissions. Tap on "Microphone" and make sure it is set to "Allow only while using the app."
### 3. Update the Firmware and App
Bugs that cause audio issues are often fixed in software updates.
- Update Firmware: In the Wyze app, go to your camera's Settings > Device Info > Firmware Update. If an update is available, proceed with the installation.
- Update App: Check the Apple App Store or Google Play Store to ensure you have the most recent version of the Wyze app installed.
### 4. Reboot the Camera
A simple power cycle can clear many temporary glitches.
- In the camera's settings, tap on "Restart".
- If the camera is unresponsive, unplug it from its power source.
- Wait for at least 30 seconds to allow all components to fully power down.
- Plug the camera back in and wait a few minutes for it to boot up and reconnect. Test the audio again.
What to Do If Audio Still Doesn't Work
If you have completed all the steps above and your microphone is still not functioning, it's time to consider more serious issues.
- Factory Reset: This is the last software troubleshooting step. It will erase all your settings and require you to set up the camera again. Go to Settings > Advanced Settings > Reset camera.
- Contact Wyze Support: If a factory reset doesn't solve the problem, you may be dealing with a hardware failure. Reach out to Wyze's official support channels with your device details and the troubleshooting steps you've already taken.