Wyze Camera Not Showing Video? Here's the Fix
Your Wyze camera is a powerful tool for keeping an eye on your home, but it's useless if the video feed won't load. Whether you're seeing a persistent black screen, getting stuck on the loading screen, or receiving a frustrating error code, a lack of video is a problem that needs a swift solution.
Fortunately, most video-related issues on Wyze Cams can be resolved with some straightforward troubleshooting. This guide will take you through the most common causes and effective solutions to get your camera streaming again, from simple reboots to checking your network configuration.
Common Reasons for Wyze Video Failure
Understanding the root cause of the problem is the first step. Most video issues with Wyze cameras stem from one of the following areas:
- Power Supply Issues: An unstable or insufficient power source can prevent the camera from operating correctly.
- Poor Wi-Fi Connectivity: The camera may be too far from your router or experiencing interference. Wyze Cams require a stable 2.4GHz Wi-Fi network.
- Network Connection Timeouts: The camera might be struggling to establish a stable connection to the Wyze servers, resulting in errors like code 90.
- Corrupt microSD Card: A faulty memory card can sometimes interfere with the camera's basic functions, including video streaming.
- Outdated Firmware or App: Bugs in older software versions can cause a variety of performance issues.
How to Troubleshoot Your Wyze Camera's Video Feed
Follow these steps in order to diagnose and fix the "no video" problem on your Wyze Cam.
1. Power Cycle the Camera
The first and most important step is to perform a power cycle. This simple reboot can clear temporary glitches and re-establish a fresh connection.
- Unplug the USB power cord from the Wyze camera itself.
- Wait for at least 30 seconds.
- Plug the power cord firmly back into the camera.
- Wait a couple of minutes for the camera to boot up and reconnect to the network. The status light on the back will turn solid blue when it's ready.
- Open the Wyze app and check the live stream.
2. Check the Power Source
If a power cycle doesn't work, ensure the camera is receiving enough power.
- Use the Original Cable: Use the power adapter and micro USB cable that came with your Wyze Cam, as third-party accessories may not provide the correct voltage.
- Try a Different Outlet: Plug the camera into a different power outlet to rule out a faulty socket.
- Swap Components: If you have another Wyze camera, try using its power adapter and cable to see if the issue is with your power accessories.
3. Verify Your Wi-Fi Connection
A stable internet connection is essential for video streaming.
- Check the Status Light: A solid blue light on the back of the camera indicates a successful connection. A flashing blue or yellow light points to a connection problem.
- Confirm Network Band: Wyze Cams only connect to 2.4GHz Wi-Fi networks. They will not work on 5GHz networks. Ensure your phone is connected to the 2.4GHz band during setup and that the camera is connecting to it.
- Reboot Your Router: Unplug your internet router for 60 seconds and plug it back in. This can resolve many underlying network issues.
- Signal Strength: If the camera is far from the router, the signal may be too weak. Try temporarily moving the camera closer to your router to see if the video feed becomes stable. If it does, you may need a Wi-Fi extender.
4. Remove the microSD Card
A corrupted or incompatible microSD card can sometimes cause operational problems.
- Unplug your Wyze camera.
- Carefully eject the microSD card from the slot.
- Plug the camera back in without the card.
- Wait for it to come online and check the live stream.
If the video now works, your microSD card is likely the problem. Try reformatting the card (this will erase all data) or replacing it with a new, high-quality Class 10 card from a reputable brand.
5. Update Everything
Running the latest software ensures you have the most recent bug fixes and performance improvements.
- Update the Wyze App: Go to the App Store (iOS) or Google Play Store (Android) and check for any updates to the Wyze app.
- Update Camera Firmware: In the Wyze app, go to the Account tab > Firmware Update. If an update is available for your camera, follow the on-screen instructions to install it.
If you've tried all these steps and your Wyze camera is still not showing video, it would be best to reach out to Wyze's official support for more advanced assistance.