How to Fix a Wyze Camera That's Not Charging
A Wyze camera that won't charge is a significant problem, especially for battery-powered models like the Wyze Cam Outdoor. Without a reliable power source, your security is compromised. This guide provides a step-by-step process to help you identify and solve the most common charging issues with your Wyze camera.
Step-by-Step Charging Troubleshooting
Let's start with the basics and work our way to more complex solutions.
1. Check the Physical Connections
The most frequent cause of charging failure is a simple, overlooked connection issue.
- Secure the Cable: Unplug the charging cable from both the camera and the power adapter. Plug them back in firmly, ensuring a snug fit. For the Wyze Cam Outdoor, make sure the rubber cover on the back is open and the micro USB is inserted correctly.
- Inspect the Equipment: Carefully examine the USB cable for any signs of damage, such as kinks, frays, or bent connectors. Do the same for the power adapter's prongs. A damaged cable or adapter should be replaced immediately.
- Clean the Charging Port: Use a can of compressed air or a dry, soft brush to gently clean out the micro USB port on the back of the Wyze camera. Dust and debris can accumulate and prevent a proper connection.
2. Verify the Power Source
The problem might not be with the camera or cable, but with the power source itself.
- Test the Wall Socket: Plug a different device, like a phone charger or a lamp, into the same wall socket to confirm it's working.
- Use the Correct Power Adapter: Wyze cameras, particularly the Wyze Cam Outdoor, require a power adapter with a specific output (usually 5V/2A). Using an underpowered adapter from an old phone may not provide enough electricity to charge the camera. Always use the original Wyze adapter and cable if possible.
- Try a Different Adapter and Cable: If you have another compatible USB cable and power adapter, try using them. This is the quickest way to determine if your original accessories are faulty.
3. Analyse the Status Light
The LED status light on your Wyze camera is a key indicator of its charging status.
- No Light: If there's no light at all when you plug it in, it means the camera is not receiving any power. Revisit steps 1 and 2.
- Flashing Red/Yellow Light: This often indicates a charging error. It could be a connection issue or a more significant fault.
- Solid Red Light: This typically means the camera is charging normally.
- Solid Blue Light: This indicates that the camera is fully charged.
If the light continues to flash after you've secured the connections, it's time to reboot.
4. Power Cycle the Camera
A simple reboot can often clear temporary software glitches that might interfere with the charging process.
- For Wyze Cam Outdoor: With the camera unplugged from the charger, turn the switch on the back to the 'OFF' position. Wait 30 seconds, then turn it back 'ON' before attempting to charge it again.
- For Other Wyze Cams: Simply unplug the camera from its power source for 60 seconds, then plug it back in.
5. Check for Extreme Temperatures
Lithium-ion batteries are sensitive to temperature.
- Too Cold or Too Hot: The battery in a Wyze Cam Outdoor will not charge if the internal temperature is below freezing (0°C / 32°F) or above a certain high temperature. If your camera is outside in extreme weather, bring it inside to a room-temperature environment and allow it to normalise before trying to charge it again.
If you've tried all of these steps and your Wyze camera still refuses to charge, there may be a hardware fault with the camera itself. In this case, you should gather your purchase details and contact Wyze Support for further assistance.