Wyze Not Working with Alexa? A Troubleshooting Guide

Solving Wyze and Alexa Compatibility Issues

Integrating your Wyze cameras with Amazon Alexa allows for convenient voice commands and the ability to view your camera's live stream on devices like the Echo Show or Fire TV. When this connection fails, it can be frustrating. Most of the time, the problem isn't a true incompatibility but rather a communication breakdown between the two services that can be easily fixed.

This guide will walk you through the most common reasons why your Wyze camera might not be working with Alexa and how to resolve them.

Common Symptoms of Alexa Integration Failure

If you're having trouble, you'll probably see one of these issues:

• Alexa says she "can't find" your Wyze camera.
• When you ask to see the camera, Alexa responds that the device is "unresponsive" or "not responding."
• The Wyze skill appears to be enabled, but no devices show up in the Alexa app.
• Voice commands that used to work suddenly stop working.
• The video stream on your Echo Show or Fire TV fails to load or times out.
• Two-way audio features are not working through your Alexa device.

Step-by-Step Guide to Get Wyze and Alexa Working

Work through these solutions in order. The most common fix is right at the top.

1. Relink the Wyze Skill in the Alexa App

This is the most frequent and effective solution. It forces a fresh authentication between your Wyze and Amazon accounts.

1. Open the Amazon Alexa app on your smartphone.
2. Tap More in the bottom right corner, then select Skills & Games.
3. Search for "Wyze" and tap on the Wyze skill.
4. Tap Disable Skill and confirm.
5. Once disabled, tap Enable to Use.
6. You will be redirected to a Wyze login page. Carefully enter your Wyze account credentials (the same ones you use for the Wyze app).
7. After logging in, close the window and allow Alexa to rediscover your devices. A pop-up should appear. Tap Discover Devices.

This process alone resolves the issue over 90% of the time.

2. Check Device Names and Firmware

If re-linking doesn't work, let's check the configuration.

• Simple Device Names: In the Wyze app, make sure your camera has a simple, easy-to-pronounce name (e.g., "Porch" or "Living Room"). Avoid complex names or special characters. Alexa can sometimes struggle to understand them. After renaming a device, you must ask Alexa to "discover new devices" again.
• Update Firmware: Outdated firmware can cause compatibility bugs.
  • Open the Wyze app.
  • Go to the Account tab.
  • Tap Firmware Upgrade.
  • If any updates are available for your cameras, install them.

3. Verify Camera is Online

Alexa can only connect to a camera that is online and functioning correctly in the Wyze app.

• Open the Wyze app and check if you can view the live stream from the camera in question.
• If the camera is showing as "offline" in the Wyze app, you must troubleshoot that issue first. Check its power connection and Wi-Fi signal before attempting to connect it to Alexa.

4. Reboot Your Devices

A simple restart can clear temporary glitches.

• Unplug your Wyze camera from power for 30 seconds, then plug it back in.
• Restart your Alexa device (e.g., your Echo Show).
• Wait for both devices to come back online fully, and then try your voice command again.

By following these steps, you should be able to restore the connection between your Wyze camera and Alexa, bringing back the convenience of voice-controlled security.