Wyze Camera Offline? Here's How to Fix the Connection
Seeing the "Offline" error message in the Wyze app for a camera that should be active can be frustrating. This error, sometimes accompanied by Error Code 90, means your app cannot communicate with your camera. The cause is almost always a breakdown in the connection path: from the camera to your Wi-Fi router, or from your router to the internet.
This guide, written in British English, will walk you through the most common fixes to get your Wyze Cam back online.
## Step 1: Decode the Status Light and Check Power
Before you touch your router, let's look at the camera itself. The small LED status light on the front is a crucial diagnostic tool.
- No Light: The camera is not getting power.
- Check that the micro USB cable is firmly plugged into both the camera and the power adapter.
- Ensure the power adapter is securely in a working wall socket.
- Look for damage to the USB cable. Try a different cable and power adapter if you have one.
- Solid Yellow Light: The camera has power but hasn't completed setup.
- Flashing Yellow/Blue Light: The camera is in the process of connecting and authenticating. If it's stuck in this state, it's failing to connect.
- Solid Blue Light: The camera is connected and working. If the app says it's offline but the light is solid blue, the problem is likely with the app or Wyze's servers.
## Step 2: The Universal Fix: Power Cycle Everything
This process of restarting your equipment resolves the vast majority of "Offline" errors by clearing out temporary glitches in the network devices.
- Unplug your Wyze Cam from its power source.
- Unplug your primary internet router (and modem, if it's a separate device) from the electrical socket.
- Wait for 60 seconds. This is important. Don't rush it.
- Plug the router/modem back in. Wait for 3-5 minutes for it to fully boot up. You'll know it's ready when the status lights are stable and indicate an internet connection.
- Plug your Wyze Cam back in. Give it a minute or two to boot up and try to reconnect to the network. Check the status light – you want it to end up solid blue.
After this, open the Wyze app and see if the camera is back online. If not, proceed to the next step.
## Step 3: Troubleshoot Your Wi-Fi Connection
If the power cycle didn't work, the issue may be with the Wi-Fi signal or settings.
- Check Signal Strength: Is the camera located far from your router? Physical obstructions like brick walls, metal appliances, or even fish tanks can severely degrade the Wi-Fi signal. In the Wyze app, go to the camera's Settings > Device Info. Look at the Signal Strength. If it has only one or two bars, the signal is weak, which can cause it to drop offline. Try moving the camera closer to the router.
- Verify the 2.4 GHz Network: Wyze Cams cannot connect to 5 GHz Wi-Fi networks. They require a 2.4 GHz band. If you have a modern dual-band router, ensure that the 2.4 GHz band is enabled. If you recently installed a new router, it might be trying to force the camera onto the 5 GHz band.
- Router Channel Congestion: If you live in a flat or densely populated area, your Wi-Fi channel might be crowded. You can use a Wi-Fi analyser app on your phone to find a less congested channel and change this setting in your router's administration panel.
## Step 4: Re-run Setup (If You Changed Wi-Fi Password)
Did you recently change your Wi-Fi name (SSID) or password? If so, the camera's stored credentials are now incorrect, and it cannot connect. You will need to set up the connection again.
- With the camera powered on, press the Setup button on the bottom or back until it says "Ready to connect."
- In the Wyze app, tap the + icon in the top-left, select Add Device, and choose your camera model.
- Follow the on-screen prompts to re-enter your Wi-Fi details and scan the QR code. You do not need to delete the camera from the app to do this; it will update the existing camera's settings.
## Step 5: Last Resort: Factory Reset
If your camera is still offline after trying all of the above, a factory reset can clear any deep-seated firmware issues. This will erase your settings.
- If your camera has a microSD card, remove it.
- With the camera plugged in, press and hold the Setup button for 10-20 seconds until the status light turns red and you hear a confirmation sound.
- Once reset, you will need to delete the device from the app and add it again as a new camera.
If even a factory reset doesn't bring your camera back online, it could indicate a hardware failure, and it would be time to contact Wyze Support.