Wyze

Wyze Camera Pink Purple Tint? Fix It with These Steps

Struggling with a Wyze camera showing a pink or purple tint? Try these targeted fixes to restore clear video quality quickly. Our guide includes Wyze-specific tools and steps.

Is this your issue?

Live video shows a pink or purple tint instead of natural colours
Footage appears magenta in low-light conditions
Daytime video has a faint purple hue that worsens at night
IR cut filter fails to switch, causing incorrect colour rendering
Lens appears clean but video shows inconsistent colour casts
Camera reboots or resets itself during tint episodes

Sound familiar? The guide below will help you fix it.

Your Wyze Camera Shows a Pink or Purple Tint? Here's How to Fix It

A pink or purple tint on your Wyze camera's video feed usually indicates an issue with the IR cut filter or sensor calibration. This can occur if the filter fails to switch between day and night modes correctly or if the sensor is damaged. The good news is that most issues can be resolved with Wyze-specific tools and steps. Follow this guide to restore clear video quality.

Quick Fixes for Wyze Cameras with Tint Issues

If you're seeing a pink or purple tint, try these 30-second checks first:

Power cycle your camera: Unplug your Wyze Cam OG or Wyze Cam Pan v3 for 30 seconds, then plug it back in. For Wyze Battery Cam Pro, remove the battery for 10 seconds and reinsert it.
Restart the Wyze App: Force-close the app and reopen it. This can resolve temporary software glitches.
Check the LED status: A solid green light indicates normal operation. If the LED flashes rapidly or shows red, there may be a hardware issue.
Verify power cable/battery: For Wyze Cam OG, ensure the transformer supplies 16-24V AC. For battery models, check the battery level in the Wyze App (Settings → Battery Status).
Confirm app login: Log out and back into your Wyze account. This ensures the app is properly synced with your devices.

Working Through Your Wyze Issue for Wyze Cameras

Check Your Wi-Fi Band Settings

Wyze cameras use both 2.4GHz and 5GHz bands, but some models (like the Wyze Cam OG) only support 2.4GHz. To check your Wi-Fi band:

Open the Wyze App → Settings → Wi-Fi Network.
Look for a Wi-Fi Band setting. If your camera supports dual-band, ensure it's connected to the 2.4GHz network (not 5GHz).
If your camera is on 5GHz, switch it to 2.4GHz and restart the camera.

Use the Smart Support Self-Diagnosis Tool

The Wyze App includes a Smart Support tool for diagnosing hardware and software issues:

Open the Wyze App → Settings → Device Health → Smart Support.
Run the diagnostic test. This checks for signal strength, firmware status, and sensor calibration.
If the test identifies a problem with the IR cut filter or sensor, follow the app's recommendations or contact Wyze support.

Update Firmware via the Wyze App

Outdated firmware can cause sensor calibration issues. To update:

Open the Wyze App → Settings → Firmware Update.
If an update is available, follow the on-screen instructions. Ensure your camera is connected to a stable 2.4GHz Wi-Fi network during the update.
After updating, restart the camera and check if the tint issue resolves.

Perform a Model-Specific Factory Reset

If the tint persists, perform a factory reset for your specific model:

For Wyze Battery Cam Pro:

Remove the microSD card.
Press and hold the setup button on the bottom for 10 seconds until the LED flashes.
Re-pair the camera via the Wyze App (Add Device → Wyze Battery Cam Pro).

For Wyze Cam OG or Wyze Cam Pan v3:

Remove the microSD card (if inserted).
Press and hold the setup button on the bottom for 10-20 seconds until the LED flashes.
Re-pair the camera via the Wyze App (Add Device → Wyze Cam OG/Pan v3).

Check for Physical Damage or Obstructions

A pink or purple tint can also occur if the lens is dirty or damaged:

Use a soft microfiber cloth to clean the lens. Avoid using water or harsh chemicals.
Inspect the lens for cracks, scratches, or debris. If the lens is damaged, contact Wyze support for replacement.
For Wyze Cam OG models, check the transformer voltage at the junction box. It must supply 16-24V AC. If the voltage is incorrect, replace the transformer.

Advanced Diagnostics for Persistent Tint Issues

Use Diagnostic Logs from the Wyze App

If the tint issue remains after basic fixes, generate diagnostic logs for Wyze support:

Open the Wyze App → Settings → Device Health → Diagnostic Logs.
Tap Generate Log and save the file to your device.
Email the log to support@wyze.com with your model number and a description of the issue.

Contact Wyze Support with Specific Information

When contacting Wyze support, provide the following details:

Model number (e.g. Wyze Cam OG, Wyze Battery Cam Pro).
Firmware version (found in the Wyze App → Settings → Firmware Update).
Video logs (record a 1-minute video showing the tint issue).
Wi-Fi signal strength (check via the Wyze App → Settings → Connection Status).

Wyze support can determine if the issue is hardware-related or requires a firmware fix.

Understanding the Root Causes of Tint Issues

A pink or purple tint on Wyze cameras is typically caused by one of the following:

Stuck IR cut filter: The filter fails to switch between day and night modes, causing incorrect colour rendering.
Sensor calibration errors: Firmware updates or hardware malfunctions can misalign the sensor's colour profile.
Physical damage: Cracks, scratches, or debris on the lens can distort light, leading to tinted footage.
Weak Wi-Fi signal: Poor connectivity can cause the camera to malfunction, especially for Wyze Cam OG models that only support 2.4GHz.

In the UK, solid brick or concrete walls can reduce Wi-Fi signal strength, exacerbating issues with Wyze Cam OG models. Ensure your router is within 10 metres of the camera and avoid placing it near metal objects or foil-backed insulation.

Preventive Maintenance for Wyze Cameras

To avoid future tint issues, follow these best practices:

Clean the lens regularly: Use a microfiber cloth to remove dust or smudges.
Update firmware promptly: Check the Wyze App for updates monthly.
Monitor battery health: For Wyze Battery Cam Pro, replace the battery if it holds less than 20% charge after 300-500 cycles.
Use 2.4GHz Wi-Fi only: Wyze Cam OG models should always connect to 2.4GHz networks.

Full disclosure: we built scOS to address exactly this — the frustration of cameras that show incorrect colours due to sensor or filter issues. scOS uses permanently powered cameras connected via ethernet, eliminating the need for Wi-Fi and reducing hardware wear.

When to Replace Your Wyze Pink Purple Tint Equipment for Wyze Cameras

If your Wyze camera still shows a tint after all fixes, consider replacement:

Battery cameras: Replace after 3-5 years (typical lifespan). Check battery health in the Wyze App.
Wired cameras: Replace after 5-8 years. Check for sensor degradation or firmware end-of-life.
Professional installation: Cost £150-£300 per camera for Wyze Cam OG models in the UK.

Under the Consumer Rights Act 2015, UK consumers have up to 6 years to claim faulty goods (5 years in Scotland). If your camera is under warranty, contact Wyze support for a replacement.

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Frequently Asked Questions

A pink or purple tint typically indicates an issue with the camera's IR cut filter or sensor calibration. This can occur if the filter fails to switch between day and night modes correctly. To address this, use the Wyze App's Smart Support self-diagnosis tool (Settings → Device Health → Smart Support). If the filter is stuck, perform a factory reset specific to your model (see Section 4 for details). Ensure firmware is up to date through the Wyze App (Settings → Firmware Update). For Wyze Battery Cam Pro users, check the setup button reset procedure. Persistent issues may require hardware replacement.

For Wyze Cam OG or Wyze Cam Pan v3 models, start by checking the signal strength in the Wyze App (Settings → Connection Status). Weak signal can cause sensor errors. If signal is strong, power cycle the camera by unplugging it for 30 seconds. For Wyze Battery Cam Pro, remove the microSD card and press the setup button for 10 seconds. If the tint persists, check the firmware update status. If all steps fail, contact Wyze support with your model number and video logs.

A factory reset for Wyze Battery Cam Pro involves removing the microSD card, powering on the camera, and holding the setup button for 10 seconds until the LED flashes. For Wyze Cam OG, remove the microSD card and press the setup button for 10 seconds. After resetting, re-pair the camera via the Wyze App (Add Device → Wyze Cam OG/Pan v3). If the tint returns, check for physical damage to the lens or sensor. Persistent issues may require professional inspection.

If your Wyze camera's tint issue persists after resets and firmware updates, check for physical obstructions near the lens (e.g. dust, water, or debris). Use a soft microfiber cloth to clean the lens. For Wyze Cam OG models, ensure the transformer at the junction box supplies 16-24V AC. If the transformer is faulty, replace it. For battery models, check the battery health in the Wyze App (Settings → Battery Status). A degraded battery may cause sensor instability.

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