Wyze Snapshot Not Working? Here's How to Fix It
The snapshot feature on your Wyze camera is a simple yet essential tool. It allows you to instantly capture a still image from your camera's live stream with the tap of a button. It's perfect for saving a moment, capturing evidence of an event, or just getting a clear picture of something you've spotted. When this feature fails, it can be quite inconvenient.
If you're tapping the "Take Photo" icon in the Wyze app but nothing is happening, or you're getting a "Snapshot failed" error, don't worry. This is a common problem that can almost always be fixed with a few simple checks. This guide will walk you through the troubleshooting steps to get it working again.
Why Is the Wyze Snapshot Feature Not Working?
The snapshot function involves communication between your camera, the Wyze app, and your phone's internal storage. A failure at any point in this chain can cause the feature to stop working. Here are the most common culprits:
Lack of Storage Permissions
This is the number one reason for snapshot failures. For the Wyze app to save a photo to your phone, you must have explicitly granted it permission to access your device's storage or photo gallery. If you denied this permission during setup, snapshots will fail every time.
Insufficient Phone Storage
If your smartphone's internal storage is full, there is no space for the Wyze app to save a new image file.
App Glitches or Cache Issues
Like any app, the Wyze app can sometimes experience temporary glitches. A corrupted cache or a bug in the current session can prevent features like snapshot from working correctly.
Unstable Connection
While you might be able to view a low-resolution live stream, a weak or unstable connection between your phone and the camera can cause the higher-resolution snapshot capture to time out and fail.
Step-by-Step Guide to Fixing Wyze Snapshot
Let's work through the solutions, starting with the most likely fix.
Step 1: Grant Storage/Photo Permissions to the Wyze App
You must ensure the app is allowed to save files to your phone.
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For Android:
- Go to your phone's Settings > Apps.
- Find and tap on the Wyze app.
- Tap on Permissions.
- Select Storage (or Photos and Videos on newer Android versions).
- Make sure the permission is set to Allow.
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For iOS (iPhone):
- Go to your phone's Settings.
- Scroll down and tap on the Wyze app.
- Tap on Photos.
- Select All Photos to give the app the access it needs to save snapshots to your camera roll.
After changing this setting, close and reopen the Wyze app and try taking a snapshot again. This solves the problem for most users.
Step 2: Check Your Phone's Available Storage
If permissions are correct, make sure you have enough free space.
- Go to your phone's Settings > Storage (or About Phone > Storage on some models).
- Check how much free space you have. If it's very low (less than a few hundred MB), you will need to free up some space by deleting old photos, videos, or unused apps.
Step 3: Force Close and Relaunch the Wyze App
A simple restart of the application can clear temporary glitches.
- Open the app switcher on your phone (usually by swiping up from the bottom of the screen).
- Find the Wyze app and swipe it away to close it completely.
- Wait a few seconds, then relaunch the app from your home screen.
Step 4: Clear the App Cache (Android Only)
If you are on Android, clearing the cache can resolve persistent issues without affecting your settings.
- Go to Settings > Apps > Wyze.
- Tap on Storage & cache.
- Tap the Clear Cache button. Do not tap "Clear storage" as this will reset the app completely.
Step 5: Reboot Your Wyze Camera
As a final step, try restarting the camera itself. You can do this through the app by going to the camera's settings and selecting "Restart," or you can do it physically by unplugging the camera from its power source for 30 seconds and then plugging it back in.
By following these steps, you should be able to resolve the snapshot not working issue and get back to capturing images from your Wyze camera.