How to Fix Wyze Camera Two-Way Audio Delay
The two-way audio feature on your Wyze camera is essential for communicating with family at home, greeting visitors, or even deterring an unwanted guest. When you experience a significant delay or lag, it makes conversation impossible and diminishes a key function of your camera. This guide will help you diagnose and fix the issues causing that frustrating audio delay.
It's important to note that a very slight delay (1-2 seconds) is normal. This is the time it takes for the audio to be captured, digitised, transmitted over the internet, and played back on your phone. However, if the delay is longer than a few seconds, making conversation difficult, it's time to troubleshoot.
Common Causes of Audio Lag
The problem almost always stems from a bottleneck in the data transmission between your camera, the Wyze servers, and your smartphone.
## Key Symptoms of Audio Delay:
- A long pause between when you speak into your phone and when the sound comes out of the camera.
- The audio you hear from the camera is several seconds behind the live video.
- Choppy, broken, or garbled audio that is difficult to understand.
- An echo effect where you hear your own voice repeated back after a long delay.
Step-by-Step Troubleshooting for Audio Issues
Let's work through the most effective solutions, starting with the simplest ones.
### 1. Power Cycle Everything
The classic "turn it off and on again" is often the most effective first step. It clears temporary glitches in the devices.
- Action: Unplug your Wyze camera from the power source for 30 seconds, then plug it back in. At the same time, restart your home's Wi-Fi router. Finally, close and reopen the Wyze app on your smartphone.
### 2. Check Your Network Speeds
The delay is often caused by a poor connection on either the camera's end or your phone's end.
- Action for Camera: Ensure your camera has a strong Wi-Fi signal. If it's far from the router, consider moving them closer or installing a Wi-Fi extender.
- Action for Phone: Test the audio when your phone is connected to a strong Wi-Fi network. If the delay disappears, the issue was likely with your mobile data connection.
### 3. Update Firmware and App
Wyze frequently releases updates that include performance improvements and bug fixes which can resolve audio-visual synchronisation issues.
- Action: Open the Wyze app and check that you have the latest version installed from your phone's app store. Then, go to your camera's settings within the app and check for any available firmware updates.
### 4. Lower the Video Quality
Streaming in HD or 2K requires more bandwidth. If your network is struggling, it can impact the audio stream as well.
- Action: In the live stream view of your camera, tap the quality setting (e.g., "HD" or "SD") and select a lower quality like "SD" (Standard Definition). Test the two-way audio again to see if the reduction in video data demand has improved the audio speed.
By following these steps, you can systematically eliminate the common causes of audio delay and restore clear, timely communication to your Wyze camera.