Worried About Unauthorised Access to Your Wyze Camera?
The security of your smart home devices, especially your cameras, is paramount. The thought that someone unauthorised could be accessing your Wyze camera feed is a serious concern, violating your privacy and sense of security. While Wyze implements security measures to protect users, taking proactive steps to secure your own account is the most powerful way to prevent unauthorised access.
This guide will walk you through the signs of a potential account compromise, the immediate actions you should take if you suspect a breach, and the essential preventative measures, like two-factor authentication, that you should enable to keep your account and camera feeds secure for the long term.
Signs of Potential Unauthorised Access
Be alert for any unusual activity related to your Wyze account or cameras. Telltale signs can include:
- Unexpected Camera Movement: Finding your Wyze Cam Pan has been moved or is pointing in a different direction than you left it.
- Settings Have Been Changed: Noticing that settings like night vision, motion detection sensitivity, or notification preferences have been altered without your knowledge.
- Unfamiliar Events: Seeing recorded events in your "Events" tab that you cannot account for.
- Strange Noises: Hearing unfamiliar voices or noises coming from your camera's speaker.
- Login Alerts: Receiving emails from Wyze about new logins to your account that you do not recognise.
Immediate Steps to Secure Your Account
If you suspect for any reason that your account may have been compromised, you must act immediately. Follow these steps in order.
1. Change Your Wyze Password Immediately
Your password is the first line of defence.
- Open the Wyze app and tap on the Account tab.
- Go to the Security section.
- Select Password.
- Follow the prompts to change your password.
- CRITICAL: Choose a strong, unique password. Do not reuse a password you use for any other service (like email or banking). A good password should be long (at least 12-16 characters) and include a mix of upper and lower-case letters, numbers, and symbols.
2. Force Sign-Out of All Other Devices
This will ensure that anyone who was logged in is immediately kicked out.
- In the Wyze app, go to Account > Security.
- Tap on Sign Out of All Other Devices.
- Confirm that you want to sign out. This will not log you out of the device you are currently using, but it will force all other phones, tablets, or computers to log out. They will now need the new password to get back in.
3. Enable Two-Factor Authentication (2FA)
This is the single most important step you can take to protect your account. 2FA adds a second layer of security that requires a temporary code from your phone in addition to your password.
- In the Wyze app, go to Account > Security.
- Tap on Two-Factor Authentication.
- Choose your preferred method. Using an Authenticator App (like Google Authenticator or Authy) is generally considered more secure than SMS text messages.
- Follow the on-screen instructions to complete the setup. You'll be given a recovery code—save this code in a safe place. If you lose your phone, you will need this recovery code to get back into your account.
Long-Term Security Best Practices
Beyond the immediate steps, adopting good security habits will help keep your account safe indefinitely.
- Keep Your App Updated: Always install updates for the Wyze app as soon as they are available. These updates often contain important security patches.
- Keep Camera Firmware Updated: Similarly, regularly check for and install firmware updates for your cameras through the app.
- Beware of Phishing: Be suspicious of emails or messages asking for your Wyze login credentials. Wyze will never ask you for your password. Always log in directly through the app or the official Wyze website, not by clicking a link in an email.
- Secure Your Wi-Fi Network: Ensure your home Wi-Fi network is protected with a strong, WPA2-encrypted password. An insecure network can be a gateway to the devices connected to it.
By taking these proactive measures, you can be confident that you have made it extremely difficult for any unauthorised person to gain access to your Wyze cameras, ensuring your privacy and peace of mind.