Xiaomi Home App Not Loading? Get It Working Again
When the Xiaomi Home (Mi Home) app fails to load, it can be a major inconvenience, effectively locking you out of controlling your smart cameras and other devices. Whether the app is stuck on the loading screen, showing a blank white page, or crashing entirely, the result is the same: a loss of access and control.
This guide provides a clear, step-by-step approach to diagnosing and fixing the Xiaomi Home app loading issues. We'll start with the simplest fixes and move on to more comprehensive solutions, helping you get back in control of your smart home devices as quickly as possible.
Common Symptoms of a Xiaomi App Not Loading
You'll know you're facing this problem if you experience any of the following behaviours from the app.
- The app gets stuck on the initial Xiaomi or Mi logo screen and never progresses.
- A blank white or black screen is displayed after you launch the app.
- The app opens briefly and then immediately closes or crashes without any error message.
- You receive an error message like "Can't connect to the network" even with a good internet connection.
- The app loads, but the device list is empty or endlessly spins without populating.
- Tapping on the app icon does nothing at all.
How to Fix the Xiaomi Home App When It Fails to Load
Work through these solutions one by one. In most cases, one of the early steps will resolve the problem.
1. Check Your Internet Connection
The most common reason for the app failing to load is a poor or non-existent internet connection. The app needs to communicate with Xiaomi's servers to function correctly.
- Switch between Wi-Fi and Mobile Data: If you're on Wi-Fi, turn it off and try loading the app on your mobile data. If you're on mobile data, connect to a stable Wi-Fi network. If the app loads on one but not the other, you've found the source of the problem.
- Reboot Your Router: If the issue is with your Wi-Fi, a simple reboot of your internet router can often fix connectivity problems.
2. Force Stop the Application
Sometimes, the app can get stuck in a bad state in the background. Force stopping it ensures it shuts down completely before you try to relaunch it.
- On Android: Go to Settings > Apps > Xiaomi Home. Tap on "Force Stop".
- On iOS: Swipe up from the bottom of the screen to open the app switcher. Find the Xiaomi Home app and swipe it up and off the screen to close it.
3. Clear the App's Cache
Corrupted cache files are a frequent cause of app misbehaviour, including loading failures. Clearing the cache is a safe step that won't delete your data.
- On Android: Go to Settings > Apps > Xiaomi Home > Storage. Tap on "Clear Cache". Do not tap "Clear Data" at this stage, as that will reset your app completely.
- On iOS: The only way to clear the cache is to offload or reinstall the app, which we cover in the next step.
4. Reinstall the Xiaomi Home App
If the previous steps haven't worked, the app's installation files may be corrupted. A fresh installation is the best solution.
- Uninstall the app from your phone by long-pressing the icon and selecting "Uninstall" (Android) or "Delete App" (iOS).
- Restart your phone to clear out any remaining temporary files.
- Go to the Google Play Store or Apple App Store and download the Xiaomi Home app again.
- You will need to log back into your Xiaomi account. Your devices should reappear automatically as they are tied to your account, not the app itself.
This final step resolves the vast majority of persistent app loading issues. If you still face problems, consider checking for any known Xiaomi server outages in your region.