Can't Add Your Xiaomi Camera to the App? Let's Solve It.
Setting up a new Xiaomi smart camera should be a straightforward process, but it can be frustrating when the camera simply refuses to connect to the Mi Home app. Whether the app can't find the device, the connection times out, or a QR code fails to scan, you're left with a device you can't use.
This comprehensive troubleshooting guide will walk you through the most common reasons why you can't add your Xiaomi camera and provide clear, actionable solutions. By following these steps, you can overcome connection issues and get your camera online.
Common Symptoms When a Xiaomi Camera Fails to Add
If you're facing this problem, you're likely encountering one of these specific issues during the setup process.
- The camera's status light is blinking orange or yellow, indicating it's waiting to connect, but the app never finds it.
- The setup process reaches a certain percentage (e.g., 90%) and then displays a "Connection timed out" error message.
- The app displays a "Device not found" error after scanning for nearby devices.
- You successfully scan the QR code, but the camera says "QR code invalid" or doesn't respond.
- The camera appears in the list of available devices, but tapping on it results in a "Failed to connect" error.
- Your phone is unable to connect to the camera's temporary Wi-Fi hotspot.
How to Fix Issues When Adding a Xiaomi Camera
Start with step one and work your way through the list. The majority of setup problems are caused by simple network or configuration oversights.
1. Ensure You Are on a 2.4GHz Wi-Fi Network
This is the most common cause of setup failure. The vast majority of Xiaomi cameras can only connect to a 2.4GHz Wi-Fi network during the initial setup.
- Most home routers broadcast two networks: a 2.4GHz network and a 5GHz network. The 5GHz network is faster but has a shorter range.
- On your smartphone, go to your Wi-Fi settings and make sure you are connected to the 2.4GHz band. It will often have "2.4" or "2G" in its name, while the 5GHz one might have "5G" or "AC".
- If you only see one network name, your router might be combining the bands. You may need to go into your router's settings to temporarily disable the 5GHz band during setup.
2. Reset the Camera to Pairing Mode
The camera must be in its factory default "pairing" mode to be added. This is usually indicated by a flashing orange light.
- Locate the reset button on your camera. It's often a small, recessed button that you'll need a paperclip or SIM ejector tool to press.
- Press and hold the reset button for 5-10 seconds.
- The camera will typically play a sound or voice prompt to confirm that it is resetting.
- Once it restarts, the indicator light should be flashing orange, signalling it's ready to pair.
3. Check Your Wi-Fi Password and Location Settings
A simple typo can halt the entire process.
- When the app asks for your Wi-Fi password, type it carefully. Use the "show password" option to double-check for any errors.
- Ensure that you have granted the Xiaomi Home app location permissions. On both Android and iOS, the app needs location access to scan for nearby Wi-Fi networks and devices.
4. Troubleshoot QR Code Scanning
If the setup relies on the camera scanning a QR code from your phone, follow these tips.
- Increase your phone's screen brightness to maximum.
- Make sure there are no glares or strong reflections on your phone's screen.
- Hold your phone steady about 15-20 cm (6-8 inches) away from the camera lens.
- Ensure you have removed the protective plastic film from the camera's lens.
By systematically addressing these common points of failure, you should be able to successfully add your Xiaomi camera to the app and begin using it.