How to Fix Missing Package Detection on Your Xiaomi Camera
The package detection feature on Xiaomi smart cameras is an incredibly useful tool for monitoring your deliveries and preventing theft. Using AI, the camera is designed to recognise when a box is left in a specific zone and alert you. However, if you find that you're not receiving these notifications, or the detection is unreliable, there are several factors to check.
This troubleshooting guide will walk you through the common reasons why Xiaomi's package detection might be failing and how to get it working reliably.
Common Reasons for Failed Package Detection
If your camera isn't sending package alerts, it's usually due to one of the following issues:
- The Feature is Disabled: The setting may simply be turned off in the app.
- Incorrect Camera Placement: The camera's angle or height does not provide a clear view of the package.
- Outdated Firmware: The AI algorithm that detects packages may be an older, less effective version.
- Poor Lighting or Obstructions: The camera cannot get a clear look at the delivery area.
- Incorrect Zone Configuration: The designated package detection zone is not set up correctly.
Step-by-Step Guide to Fix Package Detection
Follow these steps to diagnose and solve the problem.
1. Check if the Feature is Enabled
First, ensure that the package detection setting is actually turned on.
- Open the Xiaomi Home app and select your camera.
- Tap the three-dot menu in the top right corner to go to Settings.
- Look for an option like Detection settings or Surveillance settings.
- Find Package detection (it may be under an "AI settings" or similar submenu) and make sure the toggle is switched ON.
2. Optimise Camera Positioning and Angle
For the AI to work, the camera needs a clear, unobstructed view of the package's shape.
- Height: The ideal mounting height is typically between 2 and 3 metres (7-10 feet) off the ground.
- Angle: The camera should be angled downwards, looking at the spot where packages are usually left (e.g., your doormat). It should not be looking straight out. The AI needs to see the top/side profile of the box.
- Clear View: Ensure there are no obstructions like hanging plants, pillars, or large decorations blocking the view of the delivery zone.
3. Define the Package Detection Zone
Many Xiaomi cameras require you to draw a specific zone where the camera should look for packages.
- In the camera's settings, find the package detection or monitoring area option.
- You should see a view from your camera with a grid. Draw a box that tightly covers the area where delivery drivers place your parcels.
- Make the zone specific. Do not include the public pavement or a busy garden path. The zone should only cover the static area of your porch or doorstep.
4. Update Camera Firmware
The AI algorithms for object recognition are constantly being improved by manufacturers. An update can make a huge difference.
- In the camera's settings, find the Firmware update option.
- The app will check for the latest version. If an update is available, proceed with the installation. This can take a few minutes.
5. Ensure Good Lighting
The camera's ability to distinguish shapes is highly dependent on lighting.
- Daytime: Avoid pointing the camera directly at the rising or setting sun, as this can create glare and deep shadows.
- Night-time: While package detection is primarily a daytime feature, ensure your porch light provides even illumination without creating harsh shadows where a package might be hidden.
By systematically checking these settings, you can resolve most issues with package detection and ensure you get timely and accurate alerts for all your important deliveries.