Is the Yale Home or Yale View App Crashing? Here's What to Do
When you need to lock your door, check your camera, or grant access to a guest, you expect your Yale app to work flawlessly. If the app is crashing, freezing, or closing unexpectedly, it's not just an inconvenience—it can be a serious disruption to your home security routine.
The good news is that most app crashes are caused by common software issues on your smartphone, not with your Yale hardware. This guide will walk you through the most effective troubleshooting steps to get your Yale app running smoothly and reliably once again.
## Recognising the Symptoms of an Unstable App
First, let's clarify the problem you're experiencing.
- Closes Immediately on Opening: You tap the Yale app icon, it shows the splash screen for a moment, and then it closes and returns you to your phone's home screen.
- Freezes on a Specific Screen: The app becomes completely unresponsive when you try to view device status, access settings, or watch a live camera feed.
- Crashes When Performing an Action: The app works until you try to perform a specific command, like unlocking a door or viewing an event, which causes it to shut down.
- "Yale has stopped" Error Message: Your phone's operating system displays a pop-up message notifying you that the app has crashed.
- Extremely Slow and Laggy: The app is very slow to respond to your commands and then eventually crashes.
How to Fix Your Crashing Yale App: A Step-by-Step Guide
Please follow these instructions in order, as they are arranged from the simplest to the most comprehensive solution.
### 1. Force Stop the App
A temporary glitch can often be resolved by forcing the app to shut down completely and then relaunching it.
- On Android: Go to Settings > Apps > find and select the Yale Home or Yale View app > Force Stop.
- On iOS: Swipe up from the bottom of your screen to open the app switcher, then find the Yale app and swipe it up and away to close it.
Wait a few seconds, then open the app again.
### 2. Restart Your Smartphone
This is a classic troubleshooting step for a reason. Rebooting your phone clears its memory and closes background processes that could be interfering with the Yale app.
- Press and hold your phone's power button and choose the "Restart" option.
- After the phone has fully rebooted, try using the Yale app.
### 3. Clear the App's Cache (Primarily for Android)
Corrupted temporary files are a frequent cause of app instability.
- On your Android phone, go to Settings > Apps.
- Find and tap on the Yale app.
- Tap on Storage & cache.
- Tap the Clear Cache button. This will not log you out.
- Reopen the app to see if the problem is resolved.
### 4. Update the App and Your Phone's OS
Running outdated software can lead to compatibility problems.
- Update the Yale App: Visit the Google Play Store or the Apple App Store, search for your Yale app, and tap "Update" if one is available.
- Update Your Phone: Check your phone's main settings menu for any available operating system updates and install them.
### 5. Reinstall the Yale App
If all else fails, a fresh installation will remove any deep-seated corrupted files and give you a clean slate.
- Uninstall the app: Press and hold the Yale app icon on your home screen and choose "Uninstall" (Android) or "Remove App" > "Delete App" (iOS).
- Restart your phone. This is an important step.
- Reinstall the app from the official Google Play Store or Apple App Store.
- You will need to log back in with your Yale account credentials.
If the app continues to crash after a reinstallation, there may be a wider issue or a bug in the current version. Check the app store reviews to see if other users are reporting similar problems, and contact Yale's official customer support to report the issue.