How to Fix the Yi Home or Kami Home App When It Keeps Crashing
When the Yi Home or Kami Home app crashes, you lose the ability to monitor your cameras, check recordings, and receive important security alerts. An unreliable app can be incredibly frustrating. This guide will provide you with a clear, step-by-step method to troubleshoot and fix the crashing issues, restoring stability to your camera system.
App crashes are almost always caused by software-related issues on your smartphone. By following these organised solutions, you can identify and resolve the problem efficiently.
## Initial Steps for Immediate Relief
Start with these simple, non-destructive actions. They are quick to perform and frequently resolve common app instabilities without any complex procedures.
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Force Stop and Relaunch the App: An app can sometimes enter a faulty state in your phone's memory. A force stop completely terminates the process, allowing for a fresh start.
- On Android: Go to Settings > Apps > YI Home (or Kami Home) and tap on the 'Force Stop' button.
- On iOS (iPhone): Swipe up from the bottom of your screen to open the app switcher. Locate the Yi Home app preview and swipe it upwards to close it.
- Once closed, tap the app icon on your home screen to open it again.
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Restart Your Smartphone: This is a classic but highly effective solution. Rebooting your phone clears its RAM (random-access memory) and terminates any background processes that might be interfering with the Yi Home app.
- Action: Press and hold your phone's power button and select the 'Restart' or 'Reboot' option. After the phone has fully powered back on, try launching the app.
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Check for App Updates: The developers at Yi regularly release updates that include bug fixes and performance improvements. Running an old version can cause crashes, especially after an operating system update.
- Action: Open the Google Play Store (Android) or the Apple App Store (iOS). Search for "YI Home" and check if there is an 'Update' button available. If so, install the latest version.
## Advanced Fixes for Persistent Crashing
If the app continues to be unstable after the initial steps, it's time to try some more in-depth solutions.
### Clear the App's Cache
The app's cache is a storage area for temporary files. If these files become corrupted, they can cause the app to crash.
- Action (Android): Go to Settings > Apps > YI Home > Storage. Tap the 'Clear Cache' button. This will not delete your login information, settings, or video files. After clearing it, reopen the app.
- Action (iOS): iOS does not provide an option to clear the cache for a specific app. The most effective way to achieve this is by reinstalling the app, as described in the next step.
### Reinstall the Yi Home App
A full reinstallation removes every trace of the app from your device and installs a completely fresh version. This can resolve deeper-rooted file corruption issues.
- Action:
- First, uninstall the Yi Home app from your phone by long-pressing its icon and selecting 'Uninstall' or 'Delete'.
- Next, restart your smartphone. This is an important step to ensure all residual files are cleared.
- Finally, go back to your device's app store, search for "YI Home," and reinstall it.
- You will need to log in again with your Yi account credentials. Your cameras and cloud recordings are tied to your account and will not be lost.
### Ensure Your Phone's OS is Up to Date
An outdated version of Android or iOS can sometimes have compatibility issues with newer apps.
- Action: Check for system updates on your phone.
- On Android: Go to Settings > System > System update.
- On iOS: Go to Settings > General > Software Update.
- Install any available updates to ensure your device has the latest security patches and compatibility fixes.
By working through these troubleshooting stages, you can effectively resolve the crashing issues with your Yi Home or Kami Home app and regain reliable access to your security cameras.