Yi & Kami Home App Not Working? Troubleshooting Guide

Yi or Kami Home App Not Working? A Troubleshooting Guide

The Yi Home and Kami Home apps are your window into your home security cameras. When the app doesn't work, you're left unable to view live feeds, check recordings, or receive critical motion alerts. Whether the app is crashing, failing to connect to your cameras, or presenting you with login errors, there's usually a straightforward solution.

This guide is designed for our UK users to help you diagnose and fix the most common issues with both the Yi Home and Kami Home applications, getting you back in control of your cameras.

### Common Problems with the Yi and Kami Home Apps

Let's start by identifying the specific issue you are experiencing. Common complaints include:

• App Crashing on Startup: The app closes itself immediately after you tap the icon to launch it.
• "Camera is offline" Error: The app lists your camera but says it's offline, even though the camera has power and its status light is normal.
• Stuck on Connecting: When you tap on a camera to view the live feed, it gets stuck on the "Connecting..." screen indefinitely.
• Login Failures: You are unable to log in, often with a "username or password incorrect" error, despite being sure the details are right.
• No Notifications: Your camera is detecting motion (you can see the clips in the app), but you are not receiving any push notifications to your phone.
• Playback Issues: You are unable to view or download recorded clips from the SD card or the cloud.
• Poor Performance: The app feels slow, takes a long time to load, and is generally unresponsive.

How to Fix Your Yi or Kami Home App

Work through the following steps in order. The majority of problems can be solved without needing to contact support.

### 1. Check the Basics First

• Internet Connection: Does your phone have a working internet connection (either wifi or mobile data)? Open a browser to check. The app needs the internet to function.
• App Updates: Outdated software is a major cause of problems. Go to the Apple App Store or Google Play Store, search for your app (Yi Home or Kami Home), and install any available updates.
• Yi/Kami Service Status: Though rare, the problem could be a server-side outage. A quick search on social media can often reveal if other users are experiencing the same issue.

### 2. Force Close and Relaunch

This is a simple refresh that can fix temporary glitches.

• On iOS: Swipe up from the bottom of the screen (or double-press the Home button) to open the app switcher. Find the app and swipe it upwards to close it.
• On Android: Go to Settings > Apps. Find the Yi/Kami Home app in the list and tap "Force stop".

Wait a moment, then open the app again.

### 3. Clear the App Cache (Android)

Corrupted temporary files can lead to instability.

1. On your Android device, go to Settings > Apps > See all apps.
2. Find and tap on the Yi Home or Kami Home app.
3. Tap on Storage & cache.
4. Tap "Clear cache". This will not delete your login information or settings.

### 4. Reboot Your Phone and Network Gear

If the issue is a communication failure between the app and the camera, a full reboot is often the answer.

1. Turn off your phone completely and turn it back on.
2. While your phone is rebooting, unplug your Yi/Kami camera from its power source.
3. Unplug your main internet router from power.
4. Wait 60 seconds.
5. Plug the router back in first. Wait for it to fully restart.
6. Plug the camera back in. Wait for its status light to turn solid blue.
7. Once everything is back online, open the app and check if the connection is restored.

### 5. Check Login and Region Settings

• Correct App: Ensure you are using the right app (Yi Home for Yi cameras, Kami Home for Kami cameras).
• Correct Region: When logging in, the app asks you to select a region (e.g., North America, Europe). Your cameras are bound to the region you selected during setup. If you accidentally try to log into the wrong region, your cameras will not appear. Make sure you are logging into the Europe region.

### 6. Reinstall the Application

This is the final troubleshooting step and resolves deeper issues by giving you a completely fresh installation.

1. Delete the Yi Home or Kami Home app from your phone.
2. Restart your phone.
3. Download the app again from the App Store or Google Play Store.
4. Log in with your credentials, ensuring you select the correct region. Your cameras are linked to your account and should reappear.