Troubleshooting Yi Cloud Storage Issues: A Complete Guide
When your Yi camera's cloud storage is not working correctly, it can compromise your security and peace of mind. Whether your videos are not uploading, you cannot play back recordings, or you are seeing subscription errors, this helpful guide will walk you through the most common solutions to get your service back up and running.
## Common Causes for Yi Cloud Storage Problems
Before diving into solutions, it is important to understand what might be causing the issue. Most problems with Yi Cloud storage stem from one of these areas:
- Connectivity Issues: A weak or intermittent Wi-Fi signal is the most frequent culprit.
- Subscription Status: Your cloud subscription may have expired, or there could be an issue with your payment method.
- App or Firmware Glitches: An outdated app or camera firmware can cause unexpected behaviour.
- Incorrect Settings: The camera might not be correctly configured to upload to the cloud.
## Step-by-Step Troubleshooting for Yi Cloud
Let's work through these potential issues methodically. We recommend you try these steps in order.
### 1. Check Your Wi-Fi Connection
Your Yi camera needs a stable and strong internet connection to successfully upload video clips to the cloud.
- Check Signal Strength: In the Yi Home app, go to your camera's Settings, then Network Info. Ensure the signal strength is listed as 'Good' or 'Excellent'. If it is weak, you may need to move your camera closer to your Wi-Fi router or consider a Wi-Fi extender.
- Reboot Your Network: A simple but often effective solution is to unplug your Wi-Fi router and your Yi camera from power. Wait for 60 seconds, then plug the router back in. Once it has fully restarted, plug the camera back in.
### 2. Verify Your Yi Cloud Subscription
Ensure that your subscription is active and correctly assigned to your camera.
- Open the Yi Home app and tap on the Account tab in the bottom right corner.
- Select My YI Cloud.
- Here, you will see the status of your subscription plan. Confirm that it is Active and that the expiry date has not passed.
- Verify that the correct camera is assigned to the active cloud plan. It is possible to have multiple cameras but only have a subscription for one.
### 3. Update Firmware and App
Running outdated software can lead to performance and compatibility problems.
- Update the Yi Home App: Go to the App Store (iOS) or Google Play Store (Android) and check for any available updates for the Yi Home app.
- Update Camera Firmware: In the app, navigate to your camera's Settings, then look for Firmware. If an update is available, the app will prompt you to install it. This is crucial for security patches and bug fixes.
### 4. Review Camera Settings
Make sure your camera is set up to record and upload as you expect.
- Go to your camera's Settings in the app.
- Under the Smart Detection section, ensure that Motion Detection is turned on.
- Check the Alerts Frequency and Sensitivity Level. While these are more for notifications, extremely low settings might impact how clips are generated and saved.
If you have worked through all these steps and are still experiencing issues, the final step is to try removing the camera from your account and re-adding it. This can often resolve persistent configuration glitches. By systematically addressing these key areas, you can solve the vast majority of Yi Cloud storage problems yourself.