Zosi Geofencing Not Working? A Practical Fix Guide
Zosi's geofencing feature offers a convenient way to automate your security system, such as automatically arming it when you leave and disarming it when you return. However, when this location-based feature stops working, it can be both confusing and frustrating. This guide will help you troubleshoot the common problems and get your Zosi geofencing back on track.
How Does Zosi Geofencing Work?
Geofencing uses your smartphone's location (GPS, Wi-Fi, and cellular data) to create a virtual boundary around your home. When the Zosi Smart App detects that your phone has crossed this boundary—either leaving or entering—it triggers a pre-set action, like changing the system's security mode. For this to work, the app needs constant and accurate information about your phone's location.
Common Causes for Zosi Geofencing Failure
Most geofencing issues are not with the Zosi system itself, but with the smartphone settings that control the Zosi app.
- Restrictive Phone Settings: Aggressive battery optimisation on both Android and iOS can prevent the Zosi app from checking your location in the background.
- Incorrect Location Permissions: If the app doesn't have permission to always access your location, it can't know when you've crossed the geofence.
- Inaccurate GPS Data: A weak GPS signal or outdated location data can lead to delays or failures.
- App Glitches: A bug within the Zosi Smart App could be causing the issue.
Step-by-Step Guide to Fixing Zosi Geofencing
Follow these instructions to resolve the problem. The most important steps involve configuring your smartphone correctly.
1. Grant Proper App Permissions
The Zosi Smart App needs specific permissions to function correctly.
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On Android:
- Go to Settings > Apps > Zosi Smart > Permissions.
- Tap on Location and set it to Allow all the time.
- Ensure that the Use precise location toggle is enabled.
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On iOS:
- Go to Settings > Privacy & Security > Location Services.
- Find Zosi Smart in the list.
- Set location access to Always and enable the Precise Location option.
2. Disable Battery Optimisation for the Zosi App
This is a critical step, especially for Android users. Battery-saving modes can 'kill' the Zosi app when it's running in the background.
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On Android (steps may vary by brand):
- Go to Settings > Apps > Zosi Smart > Battery.
- Select Unrestricted or Do not optimise. This prevents the operating system from shutting the app down to save power.
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On iOS:
- Go to Settings > General > Background App Refresh.
- Make sure the toggle is enabled for the Zosi Smart app.
3. Check and Configure Your Geofence in the App
Ensure the geofence is set up correctly within the Zosi Smart App.
- Open the Zosi Smart App and navigate to the geofencing or 'Arm/Disarm by Location' settings.
- Verify Home Location: Check that the pin marking your home's location is accurate. If it's off, even by a small amount, it can cause issues. Adjust it if necessary.
- Adjust the Radius: A very small radius can be unreliable. If you have it set to the minimum, try increasing it to at least 100-200 metres. This provides a larger buffer to account for GPS inaccuracies.
4. Ensure Your App and System are Updated
Running an old version of the app can lead to bugs and performance issues.
- Go to the Google Play Store or Apple App Store and check for any updates to the Zosi Smart App.
- While less common for geofencing issues, ensure your Zosi NVR/DVR firmware is also up-to-date by checking the settings in the system's main interface.
5. Enable Other Location Services on Your Phone
GPS isn't the only technology your phone uses for location. For better accuracy, enable Wi-Fi and Bluetooth.
- Even if you're not connected to a Wi-Fi network, having Wi-Fi turned on allows your phone to use nearby networks to pinpoint its location more accurately.
- Similarly, enabling Bluetooth can help with location detection in some environments.
6. Log Out and Log Back In
A simple but sometimes effective solution is to refresh your account's connection to the Zosi servers.
- In the Zosi Smart App, find the account settings and log out.
- Close the app completely.
- Re-open the app and log back in with your credentials.
By thoroughly checking and correcting your smartphone's settings, you can resolve the vast majority of problems with Zosi's geofencing feature. A properly configured phone is key to ensuring the Zosi Smart App can reliably track your location and automate your security system as intended.