Are Features Missing From Your Zosi Camera?
You've purchased a Zosi security camera expecting a certain set of features, but when you set it up, you find that some functions like two-way audio, colour night vision, or specific AI detections are either not working or completely missing from the app. This can be confusing and disappointing. This professional, helpful guide will explain the common reasons why features might be unavailable and how to troubleshoot the problem.
This guide is written in British English, aiming to provide factual and accurate information to help you understand your product better.
## Why Features Might Be Missing or Not Working
There are a few key reasons why you might not be seeing a feature you expected. It's important to distinguish between a feature that is supposed to be there but is malfunctioning, and a feature that was never part of your specific product model.
### Common Missing or Malfunctioning Features:
- Two-Way Audio: The icon to speak through the camera is greyed out or does not work.
- Colour Night Vision: The video feed at night is only in black and white.
- Human/Vehicle Detection: You receive general motion alerts but not specific "human detected" notifications.
- Pan-Tilt-Zoom (PTZ) Controls: The controls to move the camera are not present in the app.
- Cloud Storage Options: You cannot find where to subscribe to or access cloud recordings.
## Troubleshooting Steps for Zosi Camera Features
Let's investigate the potential causes and solutions.
### 1. Verify Your Exact Camera Model's Specifications
This is the most critical first step. Zosi produces a wide range of cameras at different price points, and not all models have the same features.
- Check the Box and Manual: The original packaging and the user manual are the best places to find the exact model number.
- Look Up the Product Page: Use the model number to find the official product page on the Zosi website. Carefully read the list of specifications.
- Be Realistic: For example, only PTZ cameras will have pan-and-tilt controls. Only cameras explicitly advertised with "Colour Night Vision" or "Starlight" sensors will have that capability. If the feature isn't listed in the official specifications, your camera does not support it.
### 2. Check App and Firmware Versions
Manufacturers often release updates that can fix bugs or even improve features.
- Update the Zosi App: Go to the Apple App Store or Google Play Store and check if there is an update for the Zosi Smart App.
- Update Camera Firmware: In the Zosi app, go to your camera's settings and look for a "Device Update" or "Firmware Version" section. If an update is available, proceed with the installation. This can often resolve software-related feature issues.
### 3. Troubleshoot Specific Features
If you have confirmed your model supports a feature but it's not working, try these steps:
- For Two-Way Audio:
- Check App Permissions: On your smartphone, go to Settings > Apps > Zosi Smart App and ensure you have given it permission to use the Microphone.
- Check Camera Microphone: In the app's device settings, make sure the camera's own microphone is enabled.
- For Colour Night Vision:
- Check for Ambient Light: This feature requires some level of ambient light (e.g., from a porch light or streetlamp) to produce a colour image. In complete darkness, it will revert to standard black-and-white IR night vision.
- Check Mode Setting: In the camera's settings, look for an 'IR Light' or 'Night Vision Mode' setting. You may have options like 'Auto', 'Infrared Mode', and 'Colour Mode'. Ensure it is set to 'Auto' or 'Colour Mode'.
- For Human Detection:
- Enable in Settings: This feature often needs to be turned on separately from general motion detection. Look in the 'Alarm' or 'Detection' settings for 'Humanoid Detection' or 'Smart Detection' and make sure it is enabled.
By methodically checking your model's capabilities and then diving into the specific settings, you can get a clear answer on why a feature is missing and resolve any issues with features that should be working.