Zosi Motion Detection Not Working? A Complete Troubleshooting Guide
A Zosi security system is a powerful tool for protecting your home or business, but its effectiveness is severely limited if it fails to detect and record motion. When you notice that your camera isn't capturing events, the cause is almost always a simple settings misconfiguration.
This guide will provide you with clear, step-by-step instructions to diagnose and fix motion detection problems on your Zosi DVR or NVR system, ensuring you never miss an important moment.
Common Reasons for Zosi Motion Detection Failure
Let's start by identifying the most frequent culprits:
- Motion detection is disabled for the camera channel.
- The recording schedule is not set to 'Motion'.
- No detection area has been configured.
- The system is currently 'Disarmed'.
- Sensitivity levels are set too low.
- Push notifications are disabled in the app.
How to Fix Motion Detection on Your Zosi System
You'll need to access your Zosi system's main menu using a connected mouse and monitor.
1. Enable Motion Detection for the Correct Channel
First and foremost, you need to switch the feature on for the specific camera that isn't working.
- Access the Main Menu: Right-click on the live view screen and select 'Main Menu'.
- Navigate to Motion Detection: Go to Setup > Alarm > Motion Detection.
- Select the Channel: At the top, there's a dropdown menu for 'Channel'. Make sure you select the camera you want to configure (e.g., CH1, CH2).
- Enable and Set Area:
- Check the 'Enable' box.
- Click the 'Area' button. This will show your camera's view with a red grid. By default, the entire area is usually monitored. You can clear this and draw specific zones to reduce false alarms from trees or traffic. Ensure the areas you want to monitor are covered. Right-click to save the area.
- Adjust Sensitivity: Set the 'Sensitivity' from 1 (lowest) to 8 (highest). A setting of 4 or 5 is a good starting point.
2. Configure the Recording Schedule
Next, you must tell the system to record when it detects motion.
- Go to the Record Menu: From the Main Menu, go to Setup > Record > Schedule.
- Select the Channel: Again, choose the correct camera channel from the dropdown menu.
- Set Mode to 'Motion': You will see options for 'Manual' (Continuous), 'Motion', 'Alarm', etc. Select 'Motion' (this is usually colour-coded green).
- Apply to the Timetable: Click and drag across the timetable for the days and hours you want motion-activated recording to be active. You can use the 'Copy' function to apply the same schedule to other channels or days.
- Save Your Settings: Click 'Apply' or 'OK' to save the schedule.
3. Ensure the System is 'Armed'
Zosi systems have a master 'Arm/Disarm' status that controls notifications and alarms. If it's disarmed, you won't get alerts.
- Check the Status: On the live view screen or within the Zosi Smart App, look for a button or icon that says 'Arm' or 'Disarm'.
- Arm the System: If it says 'Disarmed', click it to change the status to 'Armed'. This is a common oversight and often the primary reason for a lack of notifications.
4. Check App Notification Settings
If the system is recording motion but you aren't getting alerts on your phone, the issue lies with the app settings.
- Open the Zosi Smart App: Go to the device settings.
- Enable Push Notifications: Find the 'Push Notification' or 'Alert' settings and ensure they are enabled.
- Check Phone Permissions: Go into your phone's main settings, find the Zosi Smart App, and make sure it has permission to send you notifications.
By carefully working through these four areas—enabling detection, setting the schedule, arming the system, and checking app notifications—you can resolve virtually any motion detection issue with your Zosi security system.