Zosi Package Detection Not Working? Here’s How to Fix It
The package detection feature on Zosi smart cameras is a fantastic tool for monitoring your deliveries and preventing theft. It's designed to be smarter than general motion detection, alerting you specifically when a box is left in view. However, if this feature isn't working as expected, it can be a cause for concern. This troubleshooting guide will help you get it running reliably.
1. Check a Few Basic Settings First
Before diving into advanced troubleshooting, let's make sure the essentials are in place.
- Is the Feature Enabled? Go into the Zosi app and select the camera in question. Navigate to the Settings menu and look for a section named 'Smart Detection', 'AI Events', or similar. Ensure that the toggle for 'Package Detection' is turned on.
- Is Your Firmware Updated? AI-powered features like package detection are constantly being improved by the manufacturer. Go to your camera's Device Information or Settings page in the app and check for a firmware update. Installing the latest version is crucial for performance.
- Confirm Model Compatibility: While many newer Zosi cameras have this feature, not all models do. Double-check the product page or manual for your specific camera model to confirm that it supports package detection.
2. Optimise Your Camera's Placement and View
How your camera is positioned plays a huge role in the success of any AI detection. The algorithm needs a clear and stable view to work properly.
- Angle and Height: The camera should be positioned high enough to see the entire delivery area clearly, looking down at a slight angle. A camera that is too low may have its view obscured by the delivery person.
- Clear Line of Sight: Ensure there are no obstructions, like porch columns, hanging plants, or decorations, blocking the view of where packages are typically left.
- Lighting is Key: The detection area should be well-lit. If you have a covered porch that is dark during the day, the camera may struggle to identify objects. Strong glare or deep shadows can also confuse the AI.
3. Use Detection Zones for Better Accuracy
Instead of making the camera analyse the entire scene for packages, tell it exactly where to look.
- Set Up an Activity Zone: In the camera's motion settings, you should find an option to create a 'Detection Zone' or 'Activity Zone'.
- Draw a Precise Zone: Draw a zone that specifically covers your doormat or the exact spot where delivery drivers usually leave parcels.
- Benefit: This focuses the camera's processing power on the most important area and helps eliminate false alarms from people or cars passing by in the background.
4. Understanding the Limitations
Sometimes, the issue isn't a fault but a limitation of the technology.
- Object Size and Shape: The AI is trained on common box shapes. It might fail to detect very small items (like letters), soft packages (like clothing bags), or unusually shaped parcels.
- Dwell Time: For the detection to trigger, the package needs to be stationary in the frame for a certain period. A driver who drops the package and immediately walks away might not give the camera enough time to process and register the object as a package.
- Weather Conditions: Heavy rain, snow, or fog can obscure the camera's view and negatively impact the performance of package detection.
By enabling the correct settings, optimising your camera's position, and using detection zones, you can dramatically improve the reliability of your Zosi camera's package detection feature and stay informed about every delivery.