scOS doesn't manufacture cameras — we work with existing brands. So hardware issues go through the camera manufacturer.
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scOS doesn't manufacture cameras — we work with existing brands. So hardware issues go through the camera manufacturer.
That said, your scOS Architect is happy to help troubleshoot first. Sometimes what looks like a hardware problem is actually a configuration or network issue we can resolve. And if it is the camera, we'll help you check warranty status and figure out next steps.
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Read answerSupport & ServiceThe Intelligence Hub comes with a standard 30-day return period. Cameras are covered by their respective manufacturers' warranties.
Read answerSupport & ServiceUK-based support accessible through our contact page, plus your dedicated scOS Architect.
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