How to Fix the AXIS Companion App When It Crashes
The AXIS Companion application is a vital tool for managing your Axis security cameras and systems on the go. When the app starts to crash, freeze, or close unexpectedly, it can prevent you from viewing live video, checking recordings, and receiving important alerts. This guide offers a systematic approach to troubleshooting and resolving these stability issues on both iOS and Android mobile devices.
Common Causes for AXIS Companion App Crashes
Understanding why the app is crashing can help you pinpoint the right solution faster. The most frequent culprits include:
- Corrupted App Data or Cache: The app stores temporary data to run efficiently. If this data becomes corrupted, it can cause the app to behave unpredictably and crash.
- Software Incompatibility: There might be a conflict between the current version of the app and your phone's operating system, especially after a recent OS update.
- Outdated Software: Running an older version of the AXIS Companion app or your phone's OS can lead to known bugs that have since been fixed.
- Insufficient Device Resources: Low storage space or memory (RAM) on your device can prevent the app from running properly.
- Network Connection Timeouts: While less common, a very unstable internet connection could potentially cause the app to crash when trying to load video streams.
A Step-by-Step Guide to Resolving App Crashes
Follow these steps in order, testing the app's stability after each one.
1. Basic Restart Procedure
This two-part first step resolves most minor software glitches.
- Force Close the App: Ensure the app is fully closed and not just running in the background.
- On iOS: Swipe up from the bottom of your screen to open the app switcher, find the AXIS Companion app, and swipe it up to close it.
- On Android: Go to Settings > Apps, select AXIS Companion, and tap on Force Stop.
- Reboot Your Device: Turn your smartphone completely off, wait about 30 seconds, and then turn it back on. This clears the device's memory and can resolve many issues.
2. Clear the Application Cache (Primarily for Android)
This is a key step for Android users as it directly targets corrupted temporary files without deleting your system settings.
- Open your phone's Settings.
- Go to Apps (or Application Manager).
- Find and select AXIS Companion.
- Tap on Storage or Storage & cache.
- Tap the Clear Cache button.
3. Update the AXIS Companion App
Running the latest version is crucial for stability.
- Open the Apple App Store or Google Play Store on your device.
- Search for "AXIS Companion".
- If an Update button is visible, tap it to install the newest version. The release notes may even mention fixes for crashing bugs.
4. Check Device Storage and System Updates
- Free Up Storage: An app may crash if your phone's storage is full. Check your storage in your phone's settings and delete unnecessary files or apps if it's nearly full.
- Update Your Operating System: Check for and install any available iOS or Android updates. These updates often contain important stability improvements.
5. Reinstall the AXIS Companion App
This is the most thorough step and should be used if the crashing persists.
- Delete the AXIS Companion app from your phone.
- Restart your device to ensure all residual files are cleared.
- Navigate back to the app store and download a fresh copy of the app.
- Log in with your MyAxis account details. Your sites and camera configurations are saved to your account and will be available after you log in.
Further Assistance
If the app continues to crash even after a fresh reinstallation on an updated device, it could point to a wider issue with the current version of the app. In this scenario, it is best to report the problem to Axis technical support, providing them with your phone model, OS version, and the steps you have already taken.