Axis Camera App Not Working? Let's Get It Fixed
When you rely on an Axis security system, you need the companion mobile app to work flawlessly. Whether it's the Axis Companion or another Axis application, issues like crashing, login failures, or an inability to connect to your cameras can be a major source of frustration and compromise your ability to monitor your property.
This troubleshooting guide is here to help. We'll walk you through the most common problems and provide clear, actionable solutions to get your Axis app running smoothly again, so you can regain control of your security system from anywhere.
Identifying the Cause of Your Axis App Problem
Most app-related issues stem from a few common areas. By understanding these, you can quickly pinpoint the source of your trouble.
- Network Connectivity: The app needs a solid internet connection on your mobile device to communicate with your cameras.
- Outdated Software: An old version of the app or your phone's operating system can cause compatibility conflicts.
- Incorrect Credentials: A simple typo in your username or password is a frequent reason for login failures.
- App Cache and Data: Over time, the app's stored temporary files can become corrupted, leading to crashes and strange behaviour.
- System or Service Issues: The problem could lie with your camera system's internet connection or, rarely, with the Axis servers themselves.
How to Troubleshoot the Axis Companion App
Follow these steps in a logical order to efficiently diagnose and resolve the issue.
1. Check Your Phone's Internet Connection
This is the first and most important check.
- Are you connected to Wi-Fi or mobile data? Look for the icon at the top of your phone's screen.
- Try loading a webpage in your browser to confirm your internet is working.
- If you're on Wi-Fi, try switching to mobile data (e.g., 4G or 5G), and vice versa. If the app works on one but not the other, you've narrowed down the problem to your network connection.
2. Restart the Axis App
Closing and reopening the app can clear minor, temporary glitches.
- On iOS (iPhone): Swipe up from the bottom of the screen (or double-press the Home button on older models) to open the app switcher. Find the Axis app and swipe it up and off the screen to close it.
- On Android: Open the recent apps screen (usually a square button or a swipe-up-and-hold gesture). Find the Axis app and swipe it away to close it.
- Re-launch the app from your home screen.
3. Restart Your Mobile Device
A full reboot of your smartphone or tablet can resolve deeper system-level conflicts that might be affecting the app.
- Press and hold the power button on your device.
- Follow the on-screen prompts to "Restart" or "Reboot" (avoid just turning the screen off).
- Once it's back on, try opening the Axis app again.
4. Check for App Updates
Using an outdated version is a common cause of problems.
- Open the App Store (on iOS) or Google Play Store (on Android).
- Search for "Axis Companion" (or the specific Axis app you use).
- If you see an "Update" button, tap it to install the latest version.
5. Clear the App's Cache (Android Only)
If you're an Android user, clearing the app's cache can remove potentially corrupt temporary files without deleting your settings.
- Go to your phone's Settings.
- Tap on "Apps" or "Applications".
- Find and tap on the Axis app.
- Tap on "Storage" or "Storage & cache".
- Tap the "Clear Cache" button. Do not tap "Clear Data" or "Clear Storage" yet, as this will reset the app completely.
6. Reinstall the Application
If nothing else has worked, reinstalling the app is the final step. This ensures you have a completely fresh installation.
- Uninstall the app: Press and hold the app icon on your home screen and select "Uninstall" or "Delete App".
- Restart your phone (this is a recommended step).
- Go back to the App Store or Google Play Store, search for the app, and install it again.
- You will need to log in with your credentials again.
If the problem persists after a full reinstallation, it's time to check your camera system's network status or contact Axis support for professional assistance.