Securing Your Blink Account After an Unauthorized Access Alert
Receiving an "Unauthorized Access" notification from your Blink system can be unsettling. It indicates that your account may have been accessed by someone without your permission. Your home security is paramount, and ensuring your peace of mind is our top priority. This guide provides a professional, step-by-step approach to securing your Blink account and preventing future issues.
## Understanding the "Unauthorized Access" Alert
This alert is your first line of defence. It is triggered when Blink's systems detect a login from a new, unrecognised device or location. While it could be a false alarm if you have recently purchased a new phone, it should always be treated as a potential security threat. Taking swift and decisive action is crucial.
## Immediate Steps to Secure Your Blink Account
If you suspect any unauthorized access, follow these steps immediately to protect your account and your privacy.
### 1. Change Your Password Immediately
Your password is the primary key to your Blink account. It needs to be strong and unique.
- Open the Blink app on your primary device.
- Navigate to the Settings menu.
- Tap on Account and Privacy.
- Select Password and follow the prompts to change it.
Tips for a Strong Password:
- Use a combination of upper and lower-case letters, numbers, and symbols.
- Make it at least 12 characters long.
- Avoid using personal information like birthdays or names.
- Do not reuse passwords from other websites or services.
### 2. Enable Two-Factor Authentication (2FA)
Two-factor authentication provides a critical second layer of security. Even if someone steals your password, they will not be able to access your account without the second verification step.
- In the Blink app, go to Settings > Account and Privacy.
- Tap on Two-Factor Authentication.
- Follow the on-screen instructions to enable it. You will typically need to verify your phone number to receive a security code via SMS for future logins.
## Reviewing Account Activity for Suspicious Behaviour
Once you have secured your account, it is important to check for any signs of suspicious activity.
### Reviewing Your List of Authenticated Devices
The Blink app keeps a record of all devices that have logged into your account.
- Go to Settings > Account and Privacy.
- Look for a "Manage Devices" or "Authenticated Devices" section.
- Carefully review the list of phones and tablets. If you see any device that you do not recognise, you should remove its access immediately.
### Check Your Camera Recordings and Settings
Carefully inspect your saved video clips for any that you do not remember recording. Also, check your camera settings, such as motion detection zones and sensitivity. If any of these have been altered without your knowledge, it could be a sign that someone else has had access to your system.
## Best Practices for Ongoing Blink Security
Maintaining the security of your smart home system is an ongoing process.
- Regularly Update Your App: Always ensure you are running the latest version of the Blink app to benefit from the most recent security patches.
- Be Wary of Phishing: Be suspicious of emails or messages asking for your Blink login credentials. Blink will never ask for your password via email.
- Secure Your Wi-Fi Network: Your home Wi-Fi network is the gateway to your smart devices. Ensure it is protected with a strong password and uses WPA2 or WPA3 encryption.
By following these professional and empathetic guidelines, you can confidently re-secure your Blink account and ensure your home remains a private and protected space.