Blink Camera or Sync Module Won't Reset? Here's What to Do
Performing a factory reset on a Blink camera or Sync Module is a critical troubleshooting step when you're trying to resolve persistent connectivity issues, or when you want to set up the device on a new system. However, it can be frustrating when you press the reset button and nothing happens.
This guide provides clear, step-by-step instructions on how to properly reset your Blink devices and what to do if they are not responding.
When and Why Should You Reset Your Blink Device?
A factory reset wipes the device's settings, including its Wi-Fi configuration, and disconnects it from your Blink account. You might need to do this if:
- You are selling or giving the device away.
- You are moving the device to a new location with a new Wi-Fi network.
- The device is completely unresponsive and other troubleshooting steps (like changing batteries and power cycling) have failed.
How to Properly Reset Your Blink Camera
For Blink Indoor & Outdoor cameras, the process is straightforward but requires patience.
- Ensure It Has Power: Before you begin, make sure the camera is powered with a fresh pair of Energizer Ultimate Lithium AA batteries. The camera cannot complete the reset process if the batteries are dead or low.
- Open the Back Cover: Remove the back cover to access the battery compartment.
- Locate the Reset Button: You will see a small, grey, recessed button near the QR code.
- Press and Hold: Using a paperclip or a similar small tool, press and hold this button down firmly.
- Watch the Light: Continue holding the button. After about 5-10 seconds, the camera's LED light should start to flash red. Once you see the red light, you can release the button.
- Confirmation: The camera is now reset. It will eventually show a blinking blue light, indicating it is in setup mode and ready to be added to a system.
What if it doesn't work? If the red light never appears, the most common reason is that the button was not held down for long enough. Try again, ensuring you hold it for a full 10 seconds. If it still fails, the reset button itself may be faulty.
How to Properly Reset Your Sync Module
The process for the Sync Module is similar.
- Locate the Reset Button: On the side of the Sync Module, you will find a small hole with a 'reset' label.
- Press and Hold: Insert a paperclip or SIM card tool into the hole to press the button inside.
- Watch the Lights: Hold the button down until the lights on the front of the Sync Module flash. The light pattern should eventually change to a blinking blue light and a solid green light. This indicates the module has been reset and is ready for setup.
What if it doesn't work? First, try a simple power cycle by unplugging the Sync Module for 60 seconds. If the reset button is still unresponsive after that, there may be a hardware fault with the module.
Final Steps After a Successful Reset
Once a device is reset, it is no longer part of your system. You must delete it from your Blink account before you can re-add it.
- In the Blink app, go to the settings for the device you just reset.
- Scroll to the bottom and tap 'Delete Camera' or 'Delete Sync Module'.
- You can now use the '+' icon on the home screen to add the device back to your system as if it were new.
If your device consistently fails to reset after following these steps multiple times, you should contact Blink Support for further assistance, as it may indicate a hardware issue.