Blink Camera Not Syncing? How to Fix Sync Module

Is Your Blink Camera or Sync Module Not Syncing?

A core component of the Blink security system is the Sync Module. It acts as the central hub, connecting your Blink cameras to your Wi-Fi network and the Blink servers. If your cameras are failing to sync, or the app is reporting that your Sync Module is offline, your entire system will be unable to function.

This guide is designed to help you troubleshoot and resolve syncing issues between your Blink cameras and the Sync Module. By following these steps, you can restore communication and get your security system back online and working correctly.

Understanding the Blink Syncing Process

To effectively troubleshoot, it's important to understand how the components communicate:

1. Your Blink Camera communicates with the Sync Module via a low-frequency radio signal.
2. The Sync Module communicates with your Wi-Fi Router.
3. Your Wi-Fi Router communicates with the Blink Servers over the internet.

A failure at any point in this chain will result in a syncing error. The issue is most often located between the Sync Module and the Wi-Fi router.

Step-by-Step Guide to Fixing Blink Syncing Issues

Let's start with the simplest and most common solutions first.

1. Check the Lights on Your Sync Module

The two small LED lights on the front of the Sync Module are your primary diagnostic tool.

• Solid Green and Solid Blue: This is the ideal state. It means the Sync Module is connected to both your Wi-Fi network (blue) and the Blink servers (green).
• Flashing Green, Solid Blue: The module is connected to your local network but cannot reach the Blink servers. This often indicates a temporary internet outage.
• Flashing Blue, No Green: The module is trying to connect to your Wi-Fi network. This can happen if you've recently changed your Wi-Fi password or if the signal is too weak.
• Solid Red: This indicates the Sync Module has no active internet connection or has failed to boot up properly.

2. Power Cycle Everything

A simple reboot is the most effective troubleshooting step for most electronic devices, including the Blink system.

1. Unplug the Sync Module: Disconnect the power cord from the Sync Module.
2. Reboot Your Router: Unplug your Wi-Fi router from power.
3. Wait: Leave both devices unplugged for at least 60 seconds. This allows them to fully power down and clear any temporary memory glitches.
4. Plug Things Back In: First, plug in your Wi-Fi router and wait for it to fully restart (this can take 2-5 minutes). Once your internet is back on, plug the Sync Module back in.
5. Observe: Watch the lights on the Sync Module. They should eventually return to solid blue and solid green.

3. Check Placement and Distance

The physical location of your devices is crucial for a stable connection.

• Router to Sync Module: The Sync Module should be placed in a central location where it can get a strong Wi-Fi signal from your router. Avoid placing it in a cabinet, behind a TV, or near other electronics that could cause interference. The ideal distance is typically between 3 and 15 metres (10-50 feet).
• Sync Module to Cameras: Ensure your Blink cameras are within the effective range of the Sync Module (up to 30 metres or 100 feet in ideal conditions with a clear line of sight). Thick walls, especially brick or concrete, can significantly reduce this range.

4. Reconfigure Your Sync Module's Wi-Fi

If you have recently changed your Wi-Fi password, or if the power cycle didn't work, you may need to re-enter your Wi-Fi credentials for the Sync Module.

1. Open the Blink app.
2. Navigate to the Sync Module settings.
3. Look for an option to 'Change Wi-Fi Network'.
4. You will be guided through a process that involves pressing the reset button on the Sync Module and connecting to its temporary Wi-Fi network (BLINK-XXXX) to provide your new home Wi-Fi details. Follow the on-screen instructions carefully.

5. Reset and Re-add the Sync Module

If all else fails, a full reset may be necessary. Warning: This will require you to set up your system again.

1. Press and hold the physical reset button on the side of the Sync Module with a small object like a paperclip. Hold it until the light on the front turns red.
2. Release the button. The light will flash green and blue, indicating it is in setup mode.
3. In the Blink app, delete the old Sync Module from your account.
4. Follow the in-app instructions to 'Add a Sync Module' and set it up from scratch as you did during the initial installation.

By methodically working through these steps, you can identify and resolve the root cause of your Blink syncing problems.