Laview App Not Working? Troubleshooting Guide for Users

Troubleshooting Guide for a Non-Working Laview App

When the Laview app fails to work, it disconnects you from your security system, preventing you from viewing live feeds, checking recordings, or receiving alerts. This guide provides a systematic approach to diagnosing and solving the most common issues with the Laview app, from login failures to offline cameras.

Step 1: Check Your Fundamental Connections

The problem often lies not with the app itself, but with the connection between your phone and the internet.

• Verify Your Phone's Internet Access:

  • Open a web browser on your phone and try to visit a website. If it doesn't load, you've found the problem.
  • On Wi-Fi: Check that your phone is connected to the correct Wi-Fi network. Try toggling your phone's Wi-Fi off and on again.
  • On Mobile Data: Ensure you have a strong 4G or 5G signal. Move to a location with better reception if necessary.

• Check Your Camera's Internet Access:

  • Look at the status light on your Laview camera. A solid light (often blue or green) typically indicates a successful internet connection. A flashing or red light usually signals a connection problem.
  • If the camera's light indicates no connection, reboot the camera by unplugging it for 60 seconds. Also, reboot your home router.

Step 2: Resolve Login and Account Issues

If your internet is working, the next step is to ensure you can access your account.

• Double-Check Your Credentials: Carefully type your username (usually an email address) and password. Passwords are case-sensitive, so ensure your capitalisation is correct.
• Reset Your Password: If you are unsure about your password, use the "Forgot Password" option on the app's login screen. You will receive an email with instructions to create a new one. Be sure to check your spam or junk mail folder if you don't see it in your inbox.

Step 3: Address App-Specific Problems

If you can log in but the app is still not functioning correctly, it's time to troubleshoot the application itself.

• Force Close and Relaunch: An app can get into a bugged state. A force close will completely shut it down and allow it to start fresh.

  • iOS: Swipe up from the bottom of the screen to open the app switcher, then swipe the Laview app card away.
  • Android: Go to Settings > Apps > Laview and tap "Force Stop".

• Update the Laview App: An outdated app can cause numerous problems. Go to the Google Play Store or Apple App Store, search for "Laview", and install any available updates.

• Clear App Cache (Android): Corrupted temporary files can cause instability.

  1. Go to Settings > Apps > Laview.
  2. Tap on Storage & cache.
  3. Tap "Clear Cache". This is a safe operation and will not delete your camera settings.

• Reinstall the App (iOS & Android): If clearing the cache doesn't work, a full reinstallation is the next best step. Delete the app from your phone, restart the device, and then download a fresh copy from the app store.

Step 4: Check Critical App Permissions

The Laview app needs specific permissions on your phone to work properly.

• Local Network Access (iOS): This is essential for the app to find and communicate with cameras on your local Wi-Fi. Go to Settings > Privacy > Local Network and make sure the switch for the Laview app is turned on.
• Notifications: To receive motion or sound alerts, you must grant the app permission to send notifications. Check this in your phone's notification settings.
• Microphone: For two-way audio communication, the app needs permission to access your phone's microphone.

By following these steps, you can effectively troubleshoot why your Laview app is not working and restore its functionality.