What to Do When Your LaView Camera Isn't Charging
A security camera is only effective if it has power. If you've noticed your battery-powered LaView camera isn't charging, it can be a major concern. Before you worry about a replacement, there are several troubleshooting steps you can take to identify and solve the problem. This guide will walk you through the process, from the simple checks to more in-depth solutions.
Step 1: Check the Power Source and Cable
Start with the most common culprits: the power source and the charging equipment. It's easy to overlook these simple points.
- Confirm the Outlet Works: Plug another device, like a lamp or a phone charger, into the same power outlet to ensure it's providing power.
- Inspect the Power Adapter: Make sure the USB power adapter is firmly plugged into the wall socket. Check for any visible damage.
- Examine the Charging Cable: This is a very common point of failure. Look closely at the USB cable for any signs of fraying, kinks, or damage to the connectors on either end. Try using a different cable that is known to work.
- Use Original Equipment: For best results, always use the power adapter and cable that came with your LaView camera. Third-party accessories may not have the correct power output to charge the camera's battery effectively.
Step 2: Inspect the Camera's Charging Port
If the power source and cable are fine, the next place to look is the camera itself.
- Clean the Port: The micro-USB or USB-C charging port on your LaView camera can collect dust and debris over time, preventing a solid connection. Unplug the camera and use a can of compressed air or a dry, soft-bristled brush (like a new toothbrush) to gently clean out the port. Do not use metal objects like paperclips, as they can damage the pins.
- Check for a Secure Connection: When you plug the charging cable into the camera, it should feel snug and secure. If it feels loose or wobbly, there might be an issue with the port itself or the cable connector.
Step 3: Power Cycle and Observe
Sometimes, a temporary software glitch can interfere with the charging process. A simple restart can often resolve this.
- Disconnect the Camera: Unplug the charging cable from the camera.
- Power it Down: If the camera is still on, turn it off using the power button or through the LaView app. If the model has a removable battery, take it out for about a minute.
- Reconnect and Test: Put the battery back in (if you removed it), and plug the charging cable back in. Look for the charging indicator light. It should illuminate to show that the camera is receiving power and charging. Leave it to charge for at least 30-60 minutes and check the battery status in the app.
Step 4: Consider the Battery's Health
If you've tried all the steps above and the camera still won't charge, the issue might be with the battery itself.
- Battery Age: All rechargeable batteries have a finite lifespan. If your camera is several years old and has been through many charge cycles, the battery may have degraded and can no longer hold a charge.
- Extreme Temperatures: Both very hot and very cold temperatures can affect battery performance and its ability to charge. If your camera is outdoors in extreme weather, try bringing it inside to charge in a room-temperature environment.
If you suspect a battery failure, you may need to contact LaView support to inquire about battery replacement services, especially if your camera is still under warranty.