Laview Camera Offline? Here’s How to Get It Back Online
A security camera is only useful when it's online and connected. If you've opened the Laview app only to be met with an 'Offline' status message, it can be both worrying and frustrating. Don't panic – this is a common issue with a number of straightforward solutions.
This guide will walk you through the most common reasons why your Laview camera has gone offline and provide a step-by-step process to get it reconnected to your network and working again.
### Common Symptoms of an Offline Camera
- 'Device is Offline' Status: The camera is greyed out in the Laview app with a message stating it is offline.
- No Live View: You're unable to load the live stream from the camera.
- Flashing Indicator Light: The LED light on the camera may be flashing (often red or blue) or be a solid red colour, indicating a connection failure.
- No New Recordings: The camera has stopped recording new motion events.
- Failure to Connect: You receive a network error when you try to access the camera's feed.
Step-by-Step Troubleshooting to Reconnect Your Laview Camera
Let's start with the simplest fixes and work our way to more involved solutions.
1. Check the Power Supply
It might sound obvious, but it's the first thing to verify.
- Check the Plug: Ensure the camera's power adapter is securely plugged into a working wall socket.
- Check the Cable: Make sure the power cable is firmly connected to the camera itself.
- Check the Lights: Does the camera have any indicator lights on at all? If not, it's likely a power issue. Try a different power socket to rule out a faulty outlet.
2. The Universal Fix: Reboot Everything
Power cycling your devices can resolve a huge number of temporary network glitches.
- Unplug your Laview camera from its power source.
- Unplug your internet router from its power source.
- Wait for at least 30-60 seconds. This allows both devices to fully power down.
- Plug your router back in first. Wait for it to fully restart (usually 2-3 minutes, when all the lights are stable).
- Plug your Laview camera back in. Give it a few minutes to boot up and attempt to reconnect to the newly restarted network.
- Check the app to see if the camera is back online.
3. Check Your Wi-Fi Network
If the reboot didn't work, the issue is likely with the Wi-Fi connection itself.
- Have you changed your Wi-Fi password recently? If so, the camera is still trying to use the old password and failing. You will need to reset the camera and go through the setup process again to connect it with the new password.
- Have you installed a new router? As with a password change, a new router means a new network name (SSID) and password. Your camera needs to be re-configured to connect to it.
- Check Wi-Fi Signal Strength: Is the camera located far from your router? A weak Wi-Fi signal can cause the camera to drop offline intermittently. In the Laview app (when the camera is online), you can usually check the signal strength. If it's consistently low, you may need to move the router closer or install a Wi-Fi extender.
- Check your Router's Device List: Log in to your router's admin panel and see if the Laview camera is listed as a connected device. If it's not there, it's definitely a connection issue.
4. Reset and Re-add the Camera
If you've changed your Wi-Fi password or router, this step is unavoidable. This is a last resort if other steps have failed.
- Find the Reset Button: Locate the physical reset button on your camera. It's often a small, recessed button that you'll need a paperclip to press.
- Press and Hold: With the camera plugged in, press and hold the reset button for 10-15 seconds until you hear a chime or see the indicator light flash rapidly. This confirms it has been factory reset.
- Delete the Offline Camera: In the Laview app, delete the 'offline' camera from your device list.
- Add a New Device: Follow the in-app instructions to add a new camera, scanning the QR code and entering your Wi-Fi details as you did during the initial setup.
By following these troubleshooting steps, you can resolve the vast majority of 'camera offline' issues and restore your Laview security feed.