LaView Package Detection Missing? Here’s How to Fix It
Relying on your LaView camera for package detection gives you peace of mind, so it's a real problem when it stops working. If you're finding that your LaView camera is no longer sending you alerts for deliveries, you're in the right place. This guide offers professional, empathetic advice to help you troubleshoot and resolve the issue, all in clear, British English.
Let's get your smart detection features working correctly so you never have to worry about a missed delivery again.
Step 1: Confirm Your Service and Feature Availability
Before adjusting settings, it's essential to confirm that your setup meets the requirements for package detection, as this feature is not standard on all models or subscription plans.
Key areas to verify:
- Camera Model: Double-check the specifications for your specific LaView camera model to ensure it supports AI-driven features like package detection.
- Subscription Plan: Many advanced features, including package detection, require an active LaView ONE subscription. Log into your account in the app or on the website and confirm that your subscription is current and includes smart detection capabilities.
- App Version: Ensure you are running the latest version of the LaView mobile app. An outdated app can cause compatibility issues with newer features.
Step 2: Optimise Your In-App Detection Settings
Once you've confirmed you have the right plan and camera, the next step is to dive into the app's settings.
Enable Smart Detection
- Open the LaView app and select the camera in question.
- Navigate to the Settings menu (often represented by a gear icon).
- Look for a section named "Detection" or "Smart Detection".
- Within this menu, ensure that the general motion detection is turned on.
- Crucially, find the specific toggle for "Package Detection" and make sure it is enabled. On some models, this might be part of a broader "Humanoid/Vehicle/Package" detection group.
Configure Activity Zones
An improperly configured activity zone can prevent alerts.
- Check Your Zones: Go to the 'Activity Zone' settings. Ensure the zone is drawn to cover the exact area where packages are typically left, such as your doorstep or porch.
- Avoid Obstructions: Make sure the defined zone has a clear and unobstructed view, without plants, furniture, or other objects blocking the camera's line of sight.
Step 3: Evaluate Camera Placement and Environment
The physical installation of your camera plays a vital role in the effectiveness of its AI features.
Camera Positioning
- Optimal Angle: The camera should be angled downwards to clearly see a person approaching and placing an object on the ground. A camera positioned too high may only see the top of the person's head.
- Clear View: The lens must be clean and free from smudges, dirt, or raindrops.
- Lighting Conditions: While LaView cameras have excellent night vision, very poor lighting or harsh backlighting (e.g., pointing directly at the rising or setting sun) can interfere with the AI's ability to identify objects correctly.
Minimise Interference
- Update Firmware: Check for any available firmware updates for your camera within the app. These updates often include improvements to the detection algorithms.
- Reboot the Camera: A simple power cycle (unplugging the camera for 30 seconds and plugging it back in) can often resolve temporary software glitches that may be affecting feature performance.
By systematically working through these verification and configuration steps, you can likely resolve the issue of missing package detection alerts. If the problem persists after trying everything, it may be time to reach out to LaView's customer support for more specific technical assistance.