What to Do When Your Reolink App Keeps Crashing
The Reolink app is the command centre for your security cameras, providing access to live feeds, recordings, and settings. When the app repeatedly crashes, it can be a major inconvenience, preventing you from checking in on your property. Fortunately, app crashing is a common software issue that can almost always be resolved with a few simple troubleshooting steps.
This guide will help you diagnose the reason for the crashes and provide a clear, step-by-step process to get your Reolink app running reliably again on your smartphone or tablet.
Common Reasons for Reolink App Crashes
Understanding why the app is crashing is the first step to fixing it. Here are the most common culprits.
Outdated App Version
Reolink frequently updates its app to fix bugs, improve stability, and add new features. If you're using an older version, you may be experiencing a known issue that has already been fixed in a more recent update.
Corrupted App Cache
The app stores temporary data (a cache) on your device to help it load faster. Over time, this data can become corrupted, leading to unexpected behaviour like freezing or crashing.
Conflict with Your Phone's OS
Occasionally, an update to your phone's operating system (iOS or Android) can create a conflict with an app, causing it to become unstable.
Insufficient Phone Resources
If your phone is low on memory (RAM) or storage space, it may struggle to run apps properly. The Reolink app might crash if the device cannot allocate enough resources for it to operate.
How to Fix the Reolink App Crashing Issue
Follow these solutions in order. After each step, try opening the Reolink app to see if the problem is fixed before proceeding to the next one.
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Force Close and Reopen: The first and simplest action. Swipe the app away from your phone's recent applications screen to close it completely, then tap the icon to launch it again. This can resolve a minor, temporary glitch.
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Restart Your Phone: A universal fix for many tech issues. Rebooting your smartphone clears its active memory and can resolve background conflicts that may be interfering with the Reolink app.
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Check for App Updates:
- Open the Google Play Store (Android) or the App Store (iOS).
- Search for "Reolink".
- If you see an "Update" button, tap it. Running the latest version is the best way to ensure stability.
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Clear the App's Cache (Primarily for Android):
- Open your phone's "Settings".
- Navigate to "Apps" or "Application Manager".
- Find and select "Reolink".
- Tap on "Storage" and then choose "Clear Cache". This will remove temporary data without deleting your settings or login information.
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Check Your Internet Connection: While less common, a very unstable internet connection can sometimes cause the app to hang and crash. Switch from Wi-Fi to your mobile data (or vice-versa) to see if the connection is the source of the problem.
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Free Up Phone Storage: Check how much free storage space is available on your device. If it's almost full, this can cause performance issues across all apps. Delete unnecessary files or apps and try again.
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Reinstall the Reolink App: This is the most thorough solution and often fixes persistent crashing issues.
- Uninstall the Reolink app from your device.
- Restart your phone to clear out any residual files.
- Go back to the app store and install a fresh copy of the app.
- You will need to log back into your Reolink account.
If you've followed all these steps and the Reolink app still crashes, there might be a more specific compatibility issue. In this case, you should contact Reolink's official support team, providing them with your phone model, operating system version, and the version of the app you are using.